New Rainbow desktop client takes up ample right vertical side space with Contact Info

Follow

Kaushal AGRAWAL

• July 06, 2020 20:39

Rainbow WebClient for Windows Version 2.73.0.

After upgrade, I find that the new interface is good, neat and has several new features. I would like to continue using the new interface. Just one problem. I notice that everytime you click on a Contact Name in Left Hand Side (LHS) panel, you see about 20% of screen space getting consumed by the Contact Info panel on RHS! 

This is very disturbing. It reduces the space required for messages which is the primary purpose of Rainbow.

I can hide it by clicking on "info" icon above the contact info on the right, however it comes back after you logout/login! There is no way to turn off this default behavior! Hence I consider this as an issue compared to old design.This is annoying to hide the contact information every time. I know at least one user who switched to Old Rainbow Design just because of this issue. 

Please keep the Contact Info hidden by default. 

1

• 

  Nicy White

  • July 07, 2020 13:26

  Hi Kaushal Agrawal,

  how can i switch to the new Interface? I am very interested in the update, because I have many problems with the old ui.

  Best regards

  0

  Comment actions Permalink
• 

  Kaushal AGRAWAL

  • July 07, 2020 21:26

  Hi Nicy White, About two weeks back, my Rainbow desktop client asked me to update. It was automatic upgrade to the following:

   

  I didn't do anything special to upgrade. This interface does have an option to switch back to old design. 

  You may try to uninstall and reinstall from https://www.al-enterprise.com/en/rainbow/download-app. Probably, it is already new version, not sure though.

  Hope this helps,

  Thanks.

  0

  Comment actions Permalink
• 

  Andreas HEISE

  • July 08, 2020 04:32

  Hello,

  newUI it's not depending from the installed client. It's an configuration option "tryNewUiCustomisation" for the company / user profile and needs to be enabled by an admin currently. ALE announced that the new UI will be available for all users in the next 2 weeks.

  If the option is set to enable the user can toggle between new and old (current) UI version.

  

  brgds

  Andreas

  0

  Comment actions Permalink

Please sign in to leave a comment.