Max Guests per company?

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Vamsi KONANKI

• July 16, 2020 18:11

Hi Rainbow Community,

 

Is Rainbow limits only 50 active guest accounts at a time?

Any limitation changes based on enterprise plans ?

 

Requirement:

- Let's assume a Telecom company provides a chat-bot application for customers to check the offers.

- 10K active customers want to check the offers by interacting with chat-bot for short time(1 to 5 mins).

- Do I really need to create 10K rainbow accounts ? or 10K guest accounts for a short period of time.

 

Could you please provide me a solution.

 

Thanks in advance,

Vamsi K

 

1

• Official comment

  

  Christophe IRLES

  • August 24, 2020 12:47

  Hi,

  
  I suggest to use a limited number of Guest users.
  Then you create a link between a "real user" with a guet user plus another info (session Id for example). So you can manage any number of "real user" with few guest accounts
  
  For example:
  "real user John" (with session ID 1) is using guest #5 (randomly choosen), in each message exchangee, you start the message content with [%sessionId%] in this case [1]
  "real user Mike" (with session ID 16) is using guest #2, (randomly choosen) in each message exchange you start the message with [%sessionId%] in this case [16]
  
  Regards,
  Christophe

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