Delete and Invite a member

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Hirai Kengo

• September 02, 2020 04:13

Hi

A company is operating as a Closed company. When admin has tried to invite an outside person via email to join the company, system is saying the person is already have relation to the company, and could not send the invitation.

Please suggest what's wrong with this?

 

Another new outside member is successfully invited.

Regards

Hirai

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  Andreas HEISE

  • September 08, 2020 00:30

  Hi Hirai,

  seems to be that the user you tried to invite has already joined another company. You can only invite users who are in the company Rainbow or not have an Rainbow account today.

  brgds

  Andreas

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  Hirai Kengo

  • September 08, 2020 01:24

  Hi Andreas HEISE

   

  I see, but please explain following situation. ( I have raised trouble ticket on the issue yesterday.)

  The customer, has invited a person named A from A' company and it was successful.

  Since person B is a consultant so that he carry the mail address and RB accounts both  for  A` company  and B' company separately.

  When the customer has tried to invite person B either A' company and B' company were NOT successful.

  So, it seems the phenomenon is not only dependent on the Company status.

   

  Best Regards

  Hirai

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  Hirai Kengo

  • September 08, 2020 01:35

  Hi Andreas HEISE

  Correction to my previous response.

  
  Sorry I need to check A`company who might be under the Rainbow Company.

  Regards

  Hirai

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  Hirai Kengo

  • September 08, 2020 05:01

  Hi Andreas Heise

  Understood the reason. You are right.

  Thank you very much for your answer.

  Hirai

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