WEB API Telephony Module Function isDeskPhoneAvailable doesn't work as expected

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Christian WÖRSTENFELD

• October 28, 2020 19:13

Hello,

my understanding of the function isDeskPhoneAvailable is, that the value

is true if the users Deskphone is in service and false if the Deskphone in the

OXE is out of service. 

https://hub.openrainbow.com/#/documentation/doc/sdk/web/api/pbx#module_Telephony+isDeskPhoneAvailable

Unfortunately the result is still true even when I put the device (IPDSP) out of service.

Is the function not working that way or is it a bug or is my code wrong?

Any help is welcome.

BR 
Christian

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• 

  Konrad Hyzy

  • November 12, 2020 15:51

  Hi Christian,

   

  have you tried using isTelephonyAvailable() method in your situation?

   

  Konrad

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  Christian WÖRSTENFELD

  • November 12, 2020 16:10

  Hi, yes. Doesn't work.

  Phone is put OOS with Prefix and values are:

  isTelephonyAvailable true
  isDeskPhoneAvailable true
  isVoIPAvailable true

   

  BR C

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  Christian WÖRSTENFELD

  • November 12, 2020 16:20
  • Edited

  It's different when I unplug the phone AND reload the whole website:

  isTelephonyAvailable false
  isDeskPhoneAvailable true
  isVoIPAvailable true

  But it's not updated on an existing connection.

  And it's not working when the set is not unplugged but set oos via prefix.

  BR C

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  Christian WÖRSTENFELD

  • November 12, 2020 16:25

  There is also an error:

  [telephonyService] getTelephonyState -- failure -- <error xmlns="jabber:client" type="modify"><bad-request xmlns="urn:ietf:params:xml:ns:xmpp-stanzas"/><text xmlns="urn:ietf:params:xml:ns:xmpp-stanzas">Resource out of service.</text></error>

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