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Rainbow Only User with Evolution

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9 comments

  • Ronald BOECHIE

    Hi,

    Appear to be "normal", got the same on all my system, I "tricky" used a general mailbox message repeated several times to indicate " the user you try to call is not reachable for the moment...."

     

    Can be a good feature to make the call follow the dynamic forward when in do not disturb.

     

    Brgds,

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  • Patrick SWINNEN

    Hi, 

    I also had the same experience and this is no the a normal behaviour.

    If the users done't use a personal voicemail nor you have the need of the auto attendant I advise to deactivate the voice processing. this way the voicemail engine doesn't work and so there is no general mailbox so the call will follow the dyn routing to general level to your 8068, but keep T1+T2 timer lower then 30sec otherwise it will not reach the general level.

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  • Pete MARSHALL

    Thanks for responding and I can see the reason behind entering a message that the user is not availbale at the time,

    but for incoming calls on the main number to a hunt group, then this isnt an option :-(

     

    Regards

    Pete

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  • Pete MARSHALL

    Hi Patrick

    Not an option in this case as they use a Virtual terminal in night service for voice mail messages.

    so the Voice processing cannot be turned off

    Regards

    Pete

     

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  • Pete MARSHALL

    Even the 8068IP handset is in the same hunt group and the call will still go to the general voice mail box if a Rainbow user in the hunt group sets up a do not disturb.

    Need ALU to take a look at this and sort it quickly, if thats possible with ALU !!!

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  • Ronald BOECHIE

    Hi Patrick,

    Never tryied to desactivate voicemail engine.

    In most of my installations : no voicemail for rainbow users (or usres) but 1 for the attendant.

    So didn't found other way than my general mailbox message.

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  • Pete MARSHALL

    Hi Ronald

    if you give the Rainbow user a voice mail box then the call goes to the users mail box if do not disturb is set up.

    Very frustrating, as its not the same with IP handsets in a hunt group !

    Regards

    Pete

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  • Patrick SWINNEN

    Rainbow anydevice as users in a Huntgroup is still a work in progress for the ALE R&D team.

    the things you get a at this moment normal erroneous errors.

    It's waiting until we get a fix.

    Regards,

    Patrick

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  • Pete MARSHALL

    Hi Patrick

    Thanks for the update, so we wait for ALU to rectify ;-)

     

    Regards

    Pete

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