client email has special character ' apostrophe in email - not able to inivte user to Rainbow

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Tom CARUSO

• March 02, 2021 02:03
• Edited

user has a valid office 365 email account, however when inviting this user to join rainbow via invitation via  companies page - the rainbow application considers this email account not possible - without even trying to see if valid.  "invalid email account".

if possible match the special characters allow when creating e.g.  yahoo and outlook accounts.

user is anna.o'callaghan@xxxxx.xxxx.au 

i have for security reason not provided full detail. however this can be checked with any email with apostrophe used.

i can provide full email on request

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  Frédéric BOSSUT

  • March 18, 2021 07:28

  it sounds more like a bug than a feature request i think. invite shall work for every valid email. There won't be a brand new feature after they do the thing. be sure to check the bug report procedure that fits your situation. it might be fixed much more quickly.

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