Microsoft Teams connector app - logging out when opened

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Steven T.

• June 03, 2021 08:59

Recently our company has experienced a problem where in MS Teams, upon first opening of MS Teams after starting the PC, then when the Rainbow app is opened it immediately logs out and requires a login to Rainbow.  The login then remains active only until the PC is restarted and the Rainbow / Teams connector opened again.  This problem started around the beginning of 5/2021.

We have tried re-installing the App on Teams, and also re-enabling the connector on the MS Teams enterprise admin level.  Neither have solved the problem.

Our company has used Rainbow via the MS Teams connector app from 8/2020 - 4/2021 without any major issues.  So this is a new issue, and we had not made any changes to the structure of our Microsoft Teams configuration.

Does anyone have similar issues?  Any ideas what could be causing this?

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  Steven T.

  • June 24, 2021 15:24

  This problem ceased during the last week of 6/2021, no clear information is know on how it was resolved, nor were any changes known to be made on our system.   Note that the this is Rainbow build Version 1.5.3

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