Call log missing all incoming calls

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Charlene GARDINER

• June 28, 2021 05:11

Our call log is only displaying outgoing calls from today - all incoming missed and answered calls are not displayed. We are linked to our PBX.

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  Claire DECHRISTE

  • June 28, 2021 08:52

  Hello,

  Have you looked into "calls" menu on web application? It should display the full history for a given number.

  

   

  If it is not the case, it might be necessary to open a case to our support team.

  Regards,

  Claire

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  Charlene GARDINER

  • June 29, 2021 05:30

  Hi Claire, I've checked this - everything is complete up until Friday, then nothing. How do I open a case?

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