rainbow service down - waiting for network on 4G (mobile) and lan connected PC

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Jeroen V

• October 13, 2021 07:27

Is there a global outage?

"rainbow service down - waiting for network on 4G (mobile) and lan connected PC "

 

Status page shows all services online?

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• Official comment

  

  Mathilde Incerti

  • October 13, 2021 08:17
  • Edited

  Hello everyone,
  
  We are currently experiencing an incident and we are working to resolve it. You can find all information about the recovery in real time here. 
  
  Regards,
  Mathilde.

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  Jeroen V

  • October 13, 2021 07:28

  

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  Jeroen V

  • October 13, 2021 07:40

  looks like a global issue but status page is 100% online

   

  

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  Luis JERONIMO

  • October 13, 2021 07:40

  big problem with OVH

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  Jeroen V

  • October 13, 2021 07:46

  Hi Luis, do you mean datacenters from OVH ?

  I hope/think that Alcatel is not dependent on OVH alone?

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  Jeroen V

  • October 13, 2021 07:48

  https://support.openrainbow.com/hc/en-us/articles/4408104836626

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  Jeroen V

  • October 13, 2021 11:18

  4hours later, we still can not call over the rainbow app (hybrid with pbx onsite)

  chat work since +/-11h30

  but none of the tele workers or mobile users could call.

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  Jeroen V

  • October 16, 2021 07:37

  Any update on what happend last week?

  How to prevent in the future?

  Official detailed communication from Alcatel for such serious outage?

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