one pc with azure sso login issue - Data frame received after close - linked to pc not to the user

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Jeroen V

• October 28, 2021 15:59
• Edited

We have one user with issues to connect to the SSO login, continue in loop back to login screen, only popup without content and back to login page.

There is a short time this visible but nothting more:

before it all works since some weeks for this pc and this user without any issue, nothing changed...Other user in the same profile/pc had the same issue.

Other users on the same server (other profile) don't have an issue, it's not user related but something in the user profile ? 

The user could login to the webversion so SSO and user are OK

 

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  Jeroen V

  • October 28, 2021 15:49

  found application log files here: %appdata% somewhere \Roaming\Alcatel-Lucent Enterprise\Rainbow
  https://support.openrainbow.com/hc/en-us/articles/360006247080-Where-are-the-Rainbow-client-logs-located- 

   

  with this error:

  failed: Data frame received after close

  found solution , i have deleted all content in this folder:  %AppData%\Roaming\Alcatel-Lucent Enterprise\Rainbow\Cache

  solved the issue

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