global rainbow login down

Jeroen V

November 04, 2021 19:30
Edited

rainbow status page shows that everything is online but

none of our users could connect to rainbow with (azure) sso, same for local users.

is there a global issue?

Comments

8 comments

Official comment
Baptiste CANDELIER

November 09, 2021 17:06
Dear Jeroen,

please let me use this opportunity to extend our apologies for the inconveniences caused by the outage you've addressed. You're in the right when you say we need to make sure this doesn't happen again and yet it happened 2 times this month as you've rightfully highlighted.

To give a bit more context, the first outage was caused by a malfunction on the data center provider's side where Rainbow is hosted. Even though it was brief, much like this one, it still disrupted daily operations for many users, which is why we've posted an official response highlighting how we're addressing the situation on the official Rainbow support site.

As for this incident, the official statement is being drafted as I write and will be available soon. We've started working on a set of contingency plans for outages on both regional and global scales. We apologize for the inconvenience once again. Should you have any other concerns or issues please don't hesitate to raise them with our support or in the community. We're trying our best to keep the community closely monitored, but our official channels of communication and support are focused on our ticketing system. This may result in delayed responses here.

Thank you for your understanding and continued support.

Have a lovely evening!

Best Regards,

Baptiste
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Jeroen V

November 04, 2021 16:19
web.openrainbow.com shows this errors in console:
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Jeroen V

November 04, 2021 16:19
in the meantime it's also on the status page https://status.openrainbow.com/
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Jeroen V

November 04, 2021 19:31
Another 2hours of downtime in the less than a month.

Any actions from Alcatal to cover this services for the future and make this stable like Teams or other cloud services?
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Jeroen V

November 05, 2021 12:36
Dear Olivier,

Is this an official response from Alcatel in response to a common question how to make Alcatel's services more reliable after 2x outages in a month?

We have been a PBX customer for 10 years and only recently became a Rainbow customer for our business users.

About other topics created by us,
You apparently advise against using the open community "help assistance and support", however a community serves to help and inform each other.
I'd rather say it's a shame that Alcatel doesn't feed and maintain the community happening instead of asking that we don't feed justified remarks or questions in the community.
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Jeroen V

November 09, 2021 20:32
Thanks Baptiste,

that is indeed the way of communication we can expect from partners.
I'm looking forward to the planned improvements
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Olivier VAILLANT

November 05, 2021 10:42
Hi Jeroen,

If you thing that Rainbow is not stable of enough efficient for you or your customers, stop using it ...

But could you stop to send everyday complains about Rainbow?

See with you reseller or your Alcatel-Lucent representative directly for yours complains .

Thanks in advance

Have a good day
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Olivier VAILLANT

November 05, 2021 17:51
If you don't have answers here, why are you continuing to post ?

And I am not sure that you help anyone with your post of complains, not me for sure ;-)

Have a good day
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