major Problems with Voice hybrid to OXO/OXE since update sprint 96 !!!!! need help ASAP

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Patrick SWINNEN

• November 26, 2021 12:17

a lot of our customers and or own system too, have major issues with voice since sprint 96 yesterday.

When wil this be resolved?

it's really urgent.

regards,

Patrick

 

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• Official comment

  

  Baptiste CANDELIER

  • November 26, 2021 14:03

  Hi Patrick,

  can you please open a ticket with a detailed description of the issue and attach the corresponding Rainbow client logs when you reproduce it.

  Regards,
  Baptiste

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  Alan BACHELIN

  • December 02, 2021 09:55

  Same problems since yesterday with the last version.
  Calls don't work.

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  Baptiste CANDELIER

  • December 02, 2021 10:24

  Hi Alan,

  we had an issue yesterday but has been solved So if you still have a problem I suggest the same than I've suggested to Patrick. Open a support ticket or ask your ALE partner to open one if you are an end customer.

  Regards,
  Baptiste

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  Jeroen V

  • December 07, 2021 11:11

  we have same issue (i guess) when people have more than one rainbow client open and they pick-up the phone there is no voice in both directions.

  If they self initate a phone call there is no problem, only when they receive phone calls and only when they have more than one rainbow client or rainbow web open.

  Is this the same problem like you had Patrick SWINNEN or Alan BACHELIN ?

  Thanks

  (we will also rise a ticket with the ALE partner)

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  Patrick SWINNEN

  • December 07, 2021 11:39

  Hi Jeroen,

  I could be the same, but we didn''t test it with users having concurrent clients open at the same time.

  with the logs we provided the RB r&d team could find the route cause and a fix is coming soon.

  best is that you raise an eSR and also put all  logs and scenario so they can check if it's the same root cause.

  regards.

   

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  Jeroen V

  • December 07, 2021 20:32

  thanks for the response Patrick, we will also raise a ticket.

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