Rainbow ROOM problem update (crash audio/video) & no bubbles to see

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Jeroen V

• April 01, 2022 12:17
• Edited

we have a demo license for Rainbow room and a Nvidea shield Pro 

• Rainbow room android app version 1.6.0 
• Nvidea Pro Shield version (model P2897) version 11 (shield android tv sw version 9.0.0 (33.1.0.236)
• Installed the app, activation code, startup looks all ok.

Problem: I can't see any bubbles on the TV, rainbow room devices is added in 3 test bubbles.

If I start the bubble from the computer, the TV get's an start conference screen to join but if i click "OK/Green" , the android app stops/crashed each time.

 

Tested with and without camera/speakers but same result.

When go to settings > audio/video in the android rainbow room app, the app stops every time with or without usb devices connected.

Are there special network requirements, it's connected to guest network LAN, no access to WebRTC, is this needed?

Something more to check before giving up this demo setup?

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  Roman BÄCHLI

  • February 07, 2022 07:59

  I'll be back at the company working tomorrow. I will test the setting and give feedback.

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  Jeroen V

  • February 08, 2022 16:43

  ok thank you Roman BÄCHLI

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  Jeroen V

  • February 16, 2022 21:29

  Anybody who have this function "room" working on a regular base?

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  Mourad TAHIRI

  • March 11, 2022 11:44

  Same problem here with the menu audio/video...

   

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  Valentin BROSSE

  • March 11, 2022 15:57

  We have the same problem with the audio/video menu since updating Android TV to Android 11

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  Jeroen V

  • March 30, 2022 07:13

  solved when we go back to android 9 but still no bubbles to see.

  Audio/video menu works now but still can't test with an bubble.

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  Jeroen V

  • April 01, 2022 12:18

  i made another post for the missing bubbles on our TV  beccause these are 2 different issues who are not related.

  https://support.openrainbow.com/hc/en-us/community/posts/4919405223442-rainbow-room-no-bubbles-user-profiles

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