Unable to access microphone

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Jill FECHNER

• April 12, 2022 05:57

After update today we are agetting

Something went wrong. Rainbow can't acces the microphone or camera

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  johan saton

  • April 12, 2022 07:19

  Same issue here, tried reboot, reinstall, nothing works. Microphone and camera work in other applications.  

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  Jill FECHNER

  • April 12, 2022 07:21

  https://web.openrainbow.com/ it works in the browser just not the desktop app on Windows for me

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  Jill FECHNER

  • April 12, 2022 07:22

  Configuration test also fails

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  Maxime PREAULT

  • April 12, 2022 08:29

  Same problem for me and my users this morning. The update is bugged.

  Rainbow does not recognize the microphone. My AV is blocking Rainbow. I have to exclude totally Rainbow from the A/V's realtime analyse.

  The only way to return to normal is to downgrade Rainbow to the previous version

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  Nathalie KAYSER-MARCHAL

  • April 12, 2022 13:02

  Hello, 

  Looking at the behaviors you are describing, it may happen that you are facing different issues.
  In any case, I would recommend to all of you the following:

  check if the audio configuration has not been resetted at the installation in the Settings – Audio/Video page
  check if is it the same issue with integrated micro and headset micro
  About the RCC by using Jabra: docheck if the problem concern only Jabra (is it possible to test other headsets), is it related only to Desktop app or also to Web app?
  And then,  could you open ticket to ebg_global_supportcenter@al-enterprise.com with this information, and logs containing a call without the audio (but with timestamp) 

  Thank you for your understanding. We’ll come back to you with a solution as soon as possible after analyzes.

   

  Best regards

  Nathalie

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  Patrick SWINNEN

  • April 13, 2022 08:26

  Hello, same issue with one of my clients :

  88 users with Jabra Evolve 75 BT headsets.

  since last upgrade of Rainbow desktop app => off-hook press on the headset then the users get now some kind of sound instead that the off-hook/onhook works.

  needs to be fixed asap!

   

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  Jill FECHNER

  • June 08, 2022 05:48
  • Edited

  And after the update today the issue with the app is back

  When trying to make a call I get this 

  Something went wrong. Rainbow can't acces the microphone or camera

   

  I have checked the settings and all allow access to the microphone

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  johan saton

  • June 08, 2022 07:08

  Same issue back again. I've checked the settings and it should work but it doesn't. 

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