We are using Rainbow HUB/Voice with a lot of incoming ddi numbers (50 for now, will be more in the future).
These are private incoming ddi numbers are for a certain group of end-users.
When these end users make a call to us, they have to be routed towards one huntgroup (our support group).
This is not possible.
As matter of fact you can't assign multiple incoming ddi to members, automated attandant, huntgroups etc.
Solution we now use is for every one of the 50 incoming ddi (public number), there is also a huntgroup (50 groups) with everytime the same 3 members.
Can you image the active group list? on these rainbow user screen.
Therefor I would like to see enhancement of Rainbow so multiple incoming ddi which can be routed towards one destination (huntgroup, automated menu, member).
Hope to see this soon
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