rainbow issues since upgrade last night (90+43min downtime)

September 21, 2022 06:36
Edited

there was an automatic client update (2.109.6) last night for the rainbow client.

some people could start the application and login,
but a lot of people can't even start the application, keeps loading. After some retries you could get the login screen but it hangs after login.
It's not related to the client version because on the same server with same version, some could use Rainbow and other not.

Also web.openrainbow.com is down from internal or external location, so it's not firewall related.

On the official status.rainbow.com there is nothing reported.

Looks like same issues after last update some weeks ago?

(already reported to our Alcatel partner also)

Comments

6 comments

Quentin JOURDAN

September 20, 2022 06:56
Same for me and my users.
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Patrick SWINNEN

September 20, 2022 07:00
Same problems at our customers.

also call history info is only coming after about 15seconds and incoming/outgoing calls are having the same kind of delay.

needs to be fixed asap please.

regards

Patrick
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Jeroen V

September 20, 2022 07:31

Edited
after waiting long time sometimes you get connected.

Also calls have big delays so you are missing calls due to the delay.
After +/-1.5hours it's on the status page.
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Luis JERONIMO

September 20, 2022 11:47
hello the problem came back now
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Luis JERONIMO

September 20, 2022 11:53
for me it's an OVH problem
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Jeroen V

September 21, 2022 06:42

Edited
It is possible Luis, there were already OVH issues in the past, there was no cause communication about the issue yesterday morning. Related to the upgrade or to OVH ? In the afternoon it looks like it was related to a provider (OVH?)

It's still amazing that Alcatel is so dependent on OVH, 2 times such a big issue on one day again...
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