Denis Simard

  • Total activity 24
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Activity overview

Latest activity by Denis Simard
  • Denis Simard created a post,

    Sort contacts in groups

    In addition to the current conversation section. Could we add a new tab to get visual view of all contacts sorted per groups and/or departements? (Kind of Busy Lamp Field feature available in 4059EE)

  • Denis Simard created a post,

    Access to chat box during full screen mode (Screensharing session)

    Could it be possible to keep access to chat sessions window during a screen sharing session? It is actually impossible to chat with the participant while the full screen mode is activated. We shoul...

  • Denis Simard created a post,

    Access to Rainbow agent log

    Not planned

    Would it be possible to add a tool or link to get access to Rainbow server logs for a specific equipment? The tool would be useful for our VAD and IR to be more reactive on customer requests/issues.

  • Denis Simard created a post,

    Search option for specific keyword in bubble

    Completed

    Request to add a search tool to help user to retrieve specific topic in bubble discusions

  • Denis Simard created a post,

    Create bubble using mass provisioning option

    Planned

    Add the mass provisioning option during Bubble creation. It would also be nice to add fields in main csv template to automatically add a user to a specific group/bubble during the add/change user.