Guillaume JUILLOT

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Activity overview

Latest activity by Guillaume JUILLOT
  • Guillaume JUILLOT created an article,

    Analytics - How to analyze the activity of Welcome and Automated Attendant services

    Welcome services To access the Analytics of a Welcome service, go in the Voice tab of the Analytics and select 'Welcome'   Once you selected up to five Welcome services and the period you want to ...

  • Guillaume JUILLOT created an article,

    Analytics - Per-member activity for Hunt Groups

      In this article, you will learn How to enable or disable Member analytics How to access the analytics as an administrator How to access the analytics as the group manager How to read the Member ...

  • Guillaume JUILLOT created an article,

    Analytics - Applications

      The Applications section in the analytics covers on which device your users are accessing Rainbow features. These analytics are currently available only in the Global dashboard. Read also: Global...

  • Guillaume JUILLOT created an article,

    Analytics - Audio Quality

    The Audio Quality section in the analytics covers all audio communication: web calls phone calls over an OXO or OXE system in Computer mode phone calls over a Cloud PBX in Computer mode conference...

  • Guillaume JUILLOT created an article,

    Analytics and Privacy

      A company administrator has the possibility to define the level of analytics displayed to him/her, to other administrators in the company, and to the company partner. Currently, a partner is not ...

  • Guillaume JUILLOT created an article,

    Analytics - Rainbow Voice

      The Rainbow Voice section in the analytics covers phone calls made and received by Rainbow users over a Cloud PBX. These analytics are available: in the Global dashboard with an Aggregated view...

  • Guillaume JUILLOT created an article,

    Analytics - Phone calls

      The Phone calls section in the analytics covers phone calls made and received by Rainbow users over an OXO or OXE system. These analytics are available in the Global dashboard in the dedicated ...

  • Guillaume JUILLOT created an article,

    Analytics - Collaboration in bubbles

      The Collaboration in bubbles section in the analytics covers exchanges made over Rainbow between two or more users in a bubble, either with messages or with conferences. These analytics are avail...

  • Guillaume JUILLOT created an article,

    Analytics - Peer-to-peer communication

      The Peer-to-peer communication section in the analytics covers exchanges made over Rainbow between two users, either with messages or with Rainbow calls. These analytics are available in the Glo...

  • Guillaume JUILLOT created an article,

    Analytics - Users and licenses

    In this article, you will learn more about the Users and Licenses metrics available in the Global dashboard in the dedicated Users tab for 1-year analytics. Global dashboard In the Global dash...