Nathalie KAYSER-MARCHAL

1. Community
2. Help Assistance & Support
3. can I use SSO if all member subscriptions are 'Business'

Hello, Only the SSO deployment needs one Enterprise license, as you can see in the screen shot below. The use of SSO does not require a specific license.   For any doubt, in addition to the articl...

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• Nathalie KAYSER-MARCHAL
• July 02, 2025 06:34
• 0 votes

1. Community
2. Features suggestions
3. Blocking or Reporting Users

Hi Olivier, thank you for reporting this and for your suggestion. I let our product managers answer to what has been already done / being done against cyberattacks via Rainbow In the meantime: o...

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• Nathalie KAYSER-MARCHAL
• May 21, 2025 06:53
• 0 votes

1. Community
2. Help Assistance & Support
3. Rainbow LDAP AD Connector, upper limit of contacts

Hello, according to our feature list ( https://help.openrainbow.com/hc/en-us/articles/20572471983506 tab "Microsoft integration" / section "AD/LDAP connector") - The number of synchronized users is...

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• Nathalie KAYSER-MARCHAL
• February 12, 2025 16:42
• Edited
• 0 votes

1. Community
2. Help Assistance & Support
3. Connexion SSO AzureAD Fail [FR][EN]

Hello, It happens that the Rainbow LoginEmail is different from the user's email address filled in a directory management service, such as Azure AD. Most frequent use case: merging Rainbow users pr...

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• Nathalie KAYSER-MARCHAL
• December 10, 2024 08:06
• 0 votes

1. Community
2. Help Assistance & Support
3. Assistance Needed with Alcatel 8088 and Rainbow App

Hello, We need more information to analyze this case, can you please open a ticket at support@openrainbow.com and provide logs and used android version. Thank you for your understanding. Nathalie R...

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• Nathalie KAYSER-MARCHAL
• October 14, 2024 14:58
• 0 votes

1. Community
2. Help Assistance & Support
3. Antivirus Application Sentinel One allowed to install on WebRTC Gateway

Hello, we don't authorize the installation of third-party software, which will be deleted in the next upgrade anyway. Best regards Nathalie Rainbow Customer Care

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• Nathalie KAYSER-MARCHAL
• August 29, 2024 06:38
• 0 votes

1. Community
2. Help Assistance & Support
3. Company admin isn't in the company anymore

Hello, we found the right account to be deleted. It's done. Our misunderstanding arose from the fact that you had 2 accounts with the same first and last name in two different companies. Best regar...

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• Nathalie KAYSER-MARCHAL
• August 28, 2024 08:13
• 0 votes

1. Community
2. Help Assistance & Support
3. Pas de possibilité d'appel les portable des DOM/ TOM

Hello, pour votre information,  suite à ce problème qui nous a été remonté, de nouveaux développements ont été faits pour prendre en compte les codes pays spécifiques utilisés dans les Outre-mer en...

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• Nathalie KAYSER-MARCHAL
• November 27, 2023 12:30
• 0 votes

1. Community
2. Help Assistance & Support
3. Blocage du « self enrollment »

Bonjour, pour ce cas précis, pouvez-vous ouvrir ou faire ouvrir par votre partenaire un ticket à support@openrainbow.com  merci bien! cordialement Nathalie Rainbow Customer Care

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• Nathalie KAYSER-MARCHAL
• October 25, 2023 06:43
• 0 votes

1. Community
2. Help Assistance & Support
3. NEW UPDATE RAINBOW WINDOWS 2.112.14

Hello, Could you check your license renewal with your BP ? I don't see any more licenses in your company. Thank you. Best regards Nathalie Rainbow Customer Care

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• Nathalie KAYSER-MARCHAL
• October 02, 2023 15:22
• 0 votes