Mark MCDONALD

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Activity overview

Latest activity by Mark MCDONALD

  • Mark MCDONALD commented,

    1. Administration
    2. ALE Equipment (PBX)
    3. Use Rainbow as a CCD agent

    This is a great addition to the OXE CCD, after login to rainbow and when agent is selecting their PG would it be possible for agent to list the PG instead of the agent having to know the number of ...

  • Mark MCDONALD commented,

    1. News & Updates
    2. 2021
    3. What's New in Rainbow?

    Will this release have a CCD call agent feature ? Lots of MS devs going on but I don't see roadmap for CCD agent.