Fraser STONES

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Activity overview

Latest activity by Fraser STONES

  • Fraser STONES created a post,

    Using Rainbow as a Contact Centre Agent

    1. Community
    2. Features suggestions

    A couple of Rainbow queries please..... 1) Using Rainbow as a Contact Centre Agent - currently our Agents use either 4038 or 8038 sets and IPDSP. Using these 3 options there is an LED on the set / ...

    • Fraser STONES
    • 2 followers
    • 0 comments
    • 1 vote

  • Fraser STONES created a post,

    Teams multiple Rainbow Users with same name

    1. Community
    2. Help Assistance & Support

    We have a customer with 3 users with the same name. The mobile app searches and displays the 3 users with their extn number. The Teams search just displays the 3 user names without identifying thei...

    • Fraser STONES
    • 1 follower
    • 0 comments
    • 0 votes