Baptiste CANDELIER

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Activity overview

Latest activity by Baptiste CANDELIER
  • Baptiste CANDELIER created an article,

    Upgrade on Tuesday, September 27, 2022

    On Tuesday 27/09/2022, we will perform some upgrade activity to release a new CRM Bridge for Salesforce version 3.0.11.   REGION: NA, CALA, EMEA, DE, APAC 🕘 Time slots: Tuesday, September 27, from...

  • Baptiste CANDELIER created an article,

    Release of Rainbow CRM Bridge for Salesforce 3.0.11

    New Features Call FeatureIt is possible to choose the default behavior to launch a call. By configuration, you can choose to have Outgoing Screen pop up or Click to call. The option allows to ha...

  • Baptiste CANDELIER created an article,

    Upgrade on Wednesday, September 21, 2022 - Release of WebRTC Gateway 2.1.8

    On Wednesday 21/09/2022, we will release a new version of the WebRTC Gateway. Connect to ALE My Portal to download this new version! Important: This release is intended to be used as a patch to res...

  • Baptiste CANDELIER created an article,

    Release of WebRTC gateway 2.1.8

    Important: This release is intended to be used as a patch to resolve the DTMF issue. Do not install this release if you are using SIP encryption between PBX and the WebRTC gateway. Due to this re...

  • Baptiste CANDELIER created an article,

    Release of Rainbow CRM Bridge for Salesforce 3.0.10

    New Features ContactNew screen popup of Contact/Account for outgoing call. Main Fixes Call historyChanged the label "Outgoing call" or "Incoming call" instead of "Answered" on the call his...

  • Baptiste CANDELIER created an article,

    Upgrade on Tuesday, September 13, 2022

    On Tuesday 13/09/2022, we will perform some upgrade activity to release a new CRM Bridge for Salesforce version 3.0.10.   REGION: NA, CALA, EMEA, DE, APAC 🕘 Time slots: Tuesday, September 13, from...

  • Baptiste CANDELIER commented,

    Official comment

    Bonjour, il n'est pas possible de basculer automatiquement sur un compte admin lors d'une mise à jour par contre vous pouvez désactiver la mise à jour automatique lors de la 1ère installation. Comm...

  • Baptiste CANDELIER commented,

    Official comment

    Hi Olivier, the feature link to an Alert license is described in following article:https://support.openrainbow.com/hc/en-us/articles/4411681625234-Send-and-Receive-Alert-Messages  Regards,Baptiste

  • Baptiste CANDELIER commented,

    Official comment

    Hi Olivier, Regarding configuration on Rainbow side you can find the feature described in following article https://support.openrainbow.com/hc/en-us/articles/7425665108754-VoIP-Calling-Shared-WebRT...

  • Baptiste CANDELIER commented,

    Official comment

    Hi Olivier, checked today in Rainbow's database and I can see that you have 3 Android devices connected at the same time. I suggest you check these devices and disconnect the ones you don't use dai...