Baptiste CANDELIER

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Activity overview

Latest activity by Baptiste CANDELIER

  • Baptiste CANDELIER created an article,

    Upgrade on Wednesday, September 4, 2024

    1. Administration
    2. Service Notifications

    On Wednesday 04/09/2024, we will release a Rainbow CRM Bridge for Salesforce 3.2.3. REGION: NA, CALA, EMEA, DE, APAC 🕘 Time slots: Wednesday, September 04, from 21:00 to 22:00 CEST Release of Rain...

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  • Baptiste CANDELIER created an article,

    Release of Rainbow CRM Bridge for Salesforce 3.2.3

    1. News & Updates
    2. 2024
    3. September 4th

    New Features Audio Message availability in chat. Possibility to choose the fields for pop-up. Size of the rainbow widget is now configurable.

    • Baptiste CANDELIER
    • Updated
    • 1 follower
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  • Baptiste CANDELIER created an article,

    Upgrade on Thursday, July 25, 2024

    1. Administration
    2. Service Notifications

    On Thursday 25/07/2024, we will release a new Rainbow CRM Bridge for Zendesk 3.2.2. REGION: NA, CALA, EMEA, DE, APAC 🕘 Time slots: Thursday, July 25, from 21:00 to 22:00 CEST Release of Rainbow CR...

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  • Baptiste CANDELIER commented,

    Official comment
    1. Community
    2. Help Assistance & Support
    3. Message on Android

    Hi Johannes, To be a little more precise, this message is displayed when the phone's storage space is almost used up.  So nothing to do with memory (RAM) usage or the Rainbow file storage capacity ...

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  • Baptiste CANDELIER commented,

    Official comment
    1. Community
    2. Help Assistance & Support
    3. Migrar OXE

    Hi Martin, from a database point of view the link between PBX and WebRTC gateway is made through the PBX ID defined in Rainbow. So if you change the PBX machine and restore the backup without chang...

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  • Baptiste CANDELIER commented,

    Official comment
    1. Community
    2. Help Assistance & Support
    3. Limitation bulle Rainbow

    Hello Monique, Details about features available for each Rainbow license can be fout in our Features List available on following page: https://support.openrainbow.com/hc/fr/categories/4406707764114...

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  • Baptiste CANDELIER commented,

    Official comment
    1. Community
    2. Help Assistance & Support
    3. Caída del servicio 14/06/2024

    Hi Cristina, the best way to stay informed about an outage is to subscribe to the status.openrainbow.com page. Regards,Baptiste

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  • Baptiste CANDELIER commented,

    Official comment
    1. Community
    2. Help Assistance & Support
    3. Rainbow don't work in pc version

    Hi Renato, 4th of July we have released a new Desktop application (v139), please check if you still encounter the problem with this version. If you still have an issue then please contact your ALE ...

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  • Baptiste CANDELIER commented,

    Official comment
    1. Community
    2. Help Assistance & Support
    3. PARAMETRAGE POUR RAINBOW PASSE LES APPELS A PARTIR DU POSTE DE TRAVAIL PC

    Bonjour Lionel, Je m'excuse pour cette réponse tradive mais après vérification j'ai vu que votre WebRTC gateway WebRTC gateway n'était plus connectée au cloud Rainbow au moment où vous avez signalé...

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  • Baptiste CANDELIER commented,

    Official comment
    1. Community
    2. Help Assistance & Support
    3. Comment Connect son iPhone sur la montre rainbow pro

    Bonjour Laly, je pense que vous faites erreur, vous êtes sur la communauté de l'application de communication unifiée Rainbow d'ALE International. Nous ne sommes pas le fabricant de la montre Rainbo...

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