Baptiste CANDELIER created an article,
Import and configure the image file for WebRTC gateway click on the cogwheel icon in the main menu, then select Image Configuration in the Settings page. The list of images appears. Click on U...
Baptiste CANDELIER created an article,
On Tuesday 21/11/2023, we will release Rainbow Classroom 2.2.0 REGION: NA, CALA, EMEA, DE, APAC 🕘 Time slots: Tuesday, November 21, from 21:00 to 22:00 CEST Release of Rainbow Classroom - Versio...
Baptiste CANDELIER created an article,
New Features Class Adjusted Time and Added Materials: When updating a class that was initially created from a template through class import, the Start Time and End Time from the template are n...
Baptiste CANDELIER created an article,
On Wednesday 15/11/2023, we will release a new version of the WebRTC Gateway. Connect to ALE My Portal to download this new version!This version will also be available for remote upgrade within 24-...
Baptiste CANDELIER created an article,
Main Fixes Robustness To solve a potential audio problem for companies with a large number of users, we have increased the maximum number of registered users to 9000. Serviceability Pers...
Baptiste CANDELIER created an article,
Main Fixes Issue with transfer scenario for Admin profiles at SFDC is fixed. Issue with no number displayed in ringing phase is fixed. Issue with case creation for Report Type is fixed.
Baptiste CANDELIER created an article,
On Tuesday 14/11/2023, we'll be making updates to release the new Rainbow CRM Bridge for Zendesk and Rainbow CRM Bridge for Salesforce . REGION: NA, CALA, EMEA, DE, APAC 🕘 Time slots: Tuesday, N...
Baptiste CANDELIER created an article,
New Features CCD agent support Rainbow Hub support Multilingual support Call notes implementation
Baptiste CANDELIER created an article,
NEW !Rainbow CRM Bridge version 3.1.18 for Frshsales has been released November 7. Rainbow CRM Bridge acts as a middleware that connects third party CRMs e.g. Frshsales with ALE Rainbow. Rainbow C...
Baptiste CANDELIER created an article,
New Features Frshsales CRM Support with a Chrome extension. Search Contact in Frshsales CRM for incoming calls. Creating an "activity call" at call hang-up. Click to Call support through custom ...