Baptiste CANDELIER commented,
Hi Javier, From the Rainbow database I can see that the DDI associated to your account is +3xxxxxxxx354. If this number is not displayed for your outgoing calls then there is probably a misconfigur...
Baptiste CANDELIER commented,
Hi Luisa, I've send you an email with the company name. Regards,Baptiste
Baptiste CANDELIER commented,
Hi Luisa, I've moved your account to the right company. Regards,Baptiste
Baptiste CANDELIER created an article,
Main fixes One way audioOne way audio for calls using Rainbow on Android. Wrong protocol messages leading to this issue have been fixed. Warning:- DO NO INSTALL version 1.78.5 or previous vers...
Baptiste CANDELIER created an article,
Change log history for the WebRTC gateway since version 1.70.3-175. 1.78.5-447Bug fixes: - Fixed problems of one way audio for calls with Android Rainbow app. 1.78.4-444- Bug fixes: - Fixed memory...
Baptiste CANDELIER created an article,
Issue WebRTC gateway cannot be installed on a NUC6CAYH from an USB Drive. Root Cause Incompatibility with EFI boot mode. How to fix the issue To fix this issue set boot mode in BIOS to legacy inste...
Baptiste CANDELIER created an article,
New Features Serviceability Added new command mpreboot to reboot the WebRTC gateway Added new command mphalt to power off the WebRTC gateway. Added new command mpsystem to display system status...
Baptiste CANDELIER commented,
Hi Alan, we had an issue yesterday but has been solved So if you still have a problem I suggest the same than I've suggested to Patrick. Open a support ticket or ask your ALE partner to open one if...
Baptiste CANDELIER commented,
Hi Patrick, can you please open a ticket with a detailed description of the issue and attach the corresponding Rainbow client logs when you reproduce it. Regards,Baptiste
Baptiste CANDELIER created an article,
This article describes the procedure to enable Citrix Browser Content Redirection (BCR) for the Rainbow Web application and lists some known limitations. Warning: BCR remains a pure Citrix feature,...