Baptiste CANDELIER created an article,
On Tuesday 27/09/2022, we will perform some upgrade activity to release a new CRM Bridge for Salesforce version 3.0.11. REGION: NA, CALA, EMEA, DE, APAC 🕘 Time slots: Tuesday, September 27, from...
Baptiste CANDELIER created an article,
New Features Call FeatureIt is possible to choose the default behavior to launch a call. By configuration, you can choose to have Outgoing Screen pop up or Click to call. The option allows to ha...
Baptiste CANDELIER created an article,
On Wednesday 21/09/2022, we will release a new version of the WebRTC Gateway. Connect to ALE My Portal to download this new version! Important: This release is intended to be used as a patch to res...
Baptiste CANDELIER created an article,
Important: This release is intended to be used as a patch to resolve the DTMF issue. Do not install this release if you are using SIP encryption between PBX and the WebRTC gateway. Due to this re...
Baptiste CANDELIER created an article,
New Features ContactNew screen popup of Contact/Account for outgoing call. Main Fixes Call historyChanged the label "Outgoing call" or "Incoming call" instead of "Answered" on the call his...
Baptiste CANDELIER created an article,
On Tuesday 13/09/2022, we will perform some upgrade activity to release a new CRM Bridge for Salesforce version 3.0.10. REGION: NA, CALA, EMEA, DE, APAC 🕘 Time slots: Tuesday, September 13, from...
Baptiste CANDELIER commented,
Bonjour, il n'est pas possible de basculer automatiquement sur un compte admin lors d'une mise à jour par contre vous pouvez désactiver la mise à jour automatique lors de la 1ère installation. Comm...
Baptiste CANDELIER commented,
Hi Olivier, the feature link to an Alert license is described in following article:https://support.openrainbow.com/hc/en-us/articles/4411681625234-Send-and-Receive-Alert-Messages Regards,Baptiste
Baptiste CANDELIER commented,
Hi Olivier, Regarding configuration on Rainbow side you can find the feature described in following article https://support.openrainbow.com/hc/en-us/articles/7425665108754-VoIP-Calling-Shared-WebRT...
Baptiste CANDELIER commented,
Hi Olivier, checked today in Rainbow's database and I can see that you have 3 Android devices connected at the same time. I suggest you check these devices and disconnect the ones you don't use dai...