Baptiste CANDELIER commented,
Bonjour Maxime, pour la WebRTC gateway tu as les articles suivants qui expliquent l'installation et la configuration: https://help.openrainbow.com/hc/en-us/articles/22319422139666-WebRTC-Gateway-In...
Baptiste CANDELIER commented,
Hello, I have seen that your ALE reseller has opened a support ticket for this issue. I'll summarize here the analysis and the fix that will be provided. Teams V2 works with an app installed on the...
Baptiste CANDELIER commented,
Hi Juan, we can move your account. Please send an email to support@openrainbow.com to request the move of your account. Please indicate the name of the destination company so that we can process yo...
Baptiste CANDELIER created an article,
On Tuesday 17/12/2024, we will release a new version of the WebRTC Gateway. Connect to ALE My Portal to download this new version!This version will also be available for remote upgrade within 24-72...
Baptiste CANDELIER commented,
Hi Marine, first of all I can see that your account is a freemium account, you'll need first to contact your IS/IT administrator to ask him to invite you to join the company from a Rainbow point of...
Baptiste CANDELIER commented,
Hello David, I've deleted the personal information you put in your last comment. Regarding the issue I suggest you open a Rainbow support ticket. If you are an end customer and not an ALE partner, ...
Baptiste CANDELIER commented,
Hello Julien, the ability to change the visibility or type of a channel is not possible through the Rainbow administration interface. But we at support team can make some changes so I suggest you o...
Baptiste CANDELIER created an article,
New Features Contact creation in Edit Mode Account creation in Edit Mode Lead creation in Edit Mode Main Fixes Fixed connexion issue when using SSO. Chrome stopped handling the 3rd ...
Baptiste CANDELIER created an article,
On Friday 13/12/2024, we will release a Rainbow CRM Bridge for Salesforce 3.2.13 REGION: NA, CALA, EMEA, DE, APAC 🕘 Time slots: Friday, December 13, from 21:00 to 22:00 CEST Release of Rainbow CRM...
Baptiste CANDELIER created an article,
New Features New Audio/video settings icon to navigate to audio/video settings New Telephony setting icon to navigate to Telephony settings in dropdown of Phone mode selection Telephony set...