Hi Alan, we had an issue yesterday but has been solved So if you still have a problem I suggest the same than I've suggested to Patrick. Open a support ticket or ask your ALE partner to open one if...
Hi Patrick, can you please open a ticket with a detailed description of the issue and attach the corresponding Rainbow client logs when you reproduce it. Regards,Baptiste
Dear Jeroen, please let me use this opportunity to extend our apologies for the inconveniences caused by the outage you've addressed. You're in the right when you say we need to make sure t...
Jeroen, there is no difference between PBX issues/questions and Rainbow issues/questions. The entry point for a customer is always his ALE reseller. Regards,Baptiste
Hi Gunasekaran, The sets 4010,4020,4035 are not supported, you can consult our Features List that is available on the News & Updates - More Info page to have the list of all supported devices. Rega...
Hi Jeroen, Audio/Video conferences are only possible with an Enterprise license. You can find all available features regarding the licenses in our Feature List that is available on the News & Updat...
Hi Jeroen, I confirm R&D worked already on this issue and it is fixed in the coming version v96 planned to be put in production week 47. I see that your company is managed by an ALE reseller. The b...
Hi Kimberly, you can use the partner locator on ALE website: Find a Partner | Alcatel-Lucent Enterprise (al-enterprise.com) Regards,Baptiste
Hi Mustafa, you can find the information about all Rainbow features in our Features List available here: https://support.openrainbow.com/hc/en-us/categories/4406707764114-News-Updates#more_info R...
Hi Petr, please open a support ticket. Add the mpcollect --all logs to the ticket please. Regards,Baptiste