Hello, What is the routing profile used on these phones? Could it be because these users have configured the following telephonic profile: PBX is used for outgoing calls, but VoIP is off: In that ...
Hi Iliyas, You should be able to delete it from desktop or web application this way: On Android, you must use the red cross to remove it. On IOS, you need to slide to the left on the invitation, t...
Hello Michael, This is not possible today as We do not advise users to run their client apps in front of a server that does not have the same version. You will find similar requests and PLM officia...
Today only the "per user" setup is published and it is designed to be installed in %LOCALAPPDATA%\Programs, not in C:\Program Files. For that, the "per machine" setup is needed. I will send you the...
Hi, I can open a ticket in your behalf for this. Could you send me the desktop app logs after having reproduced the issue? You can share them through Rainbow. Thanks and regards, Claire Dechriste
Hi Mauricio, May I suggest you to check your PBX configuration using latest version of TC2479 for OXO. Have you provided enough UTL licenses (external mobile users)? Did you associate an "Any Devic...
Hello, This has not been implemented yet, but we have a post in "Features suggestions" related to this request: https://support.openrainbow.com/hc/en/community/posts/360000115550-Rainbow-Search-in-...
This is not possible. Best regards, Claire
Hello, This kind of issue is usually related to PBX configuration. I suggest you to double check your PBX configuration using latest version of TC2479 for OXO (TC2462 for OXE). If it still does not...
Hi Fabrice, This number is automatically generated by Rainbow when a user is associated to an extension. You never have to manage it by yourself. Best regards, Claire