Note: Troubleshooting articles are only available in English.
In some cases in can be helpful to collect the browser logs to facilitate analysis.
Activate the browser Developer tools
Press the key F12
or
go to the menu More Tools/Developper tools
or
the key combination Strg + Shift + I
Save the logs
2 type of logs can help the analysis. Network logs and Console logs.
Reproduce the issue and then save both of them.
Console logs
Save the log file (e.g. web.openrainbow.com-1561713163213.log)
Network logs
Save the HAR file web.openrainbow.com.har
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