Configure call settings in a Cloud PBX

This article allows resellers to configure call settings for company members in a Cloud PBX.

Call settings are defined at two levels:

• Cloud PBX level, applying to all the company members for which specific settings are not defined: see: Configuring call settings at Cloud PBX level
• Company member level, for all features, except emergency call: see: Configuring call settings at company member level

Call settings allow to:

• Define the destination of call forwarding in the following situations: regardless of the state of the line, when the line is busy, or the company member does not answer (only set at member level)
• Authorize/forbid call overflow to voice mail when company members are not available or do not answer (set at PBX or member level)
• Authorize/forbid outgoing calls to the following numbers: national, international, and surcharged (set at PBX or member level)
• Define the Calling Line Identity (CLI) for outgoing calls: company number, caller public number, or another public number (set at PBX or member level)
• Authorize/forbid company members to select the CLI for outgoing calls (set at PBX or member level)
• Authorize/forbid emergency calls from softphone (Rainbow application set as current phone) (only set at PBX level)
  
• Activate/deactivate the emergency group defined in the Cloud PBX (only set at PBX level)
• Authorize/forbid call overflow to public numbers when company members are out of office or not available (only set at PBX level)
• If call recording is enabled for Cloud PBX:
  • Select the calls for which the voice prompt for call recording will be played (only set at PBX level)
  • Select the calls that will be recorded for a company member (only set at member level)

Configuring call settings at Cloud PBX level

1. From the Rainbow administration interface, click on Customer companies at the bottom of the left panel.
2. In the customer list, click on the name of the target customer company.
3. In the left panel, click on Communication.
4. In the right part of the window, click on the Comm. Servers tab.
5. Click on the target Cloud PBX.
6. In the pop-up window which opens, select the Call settings tab.
7. Select Busy / no reply call overflow to authorize call overflow to voice mail (selected by default).
8. If Busy / no reply call overflow is selected, configure the ringing time before call overflow to voice mail (20 seconds by default).
9. In the Allowed calls field, select:
   
   • Intra PBX calls only: To forbid outgoing calls to the national and international numbers
   • National and intra PBX calls: To authorize outgoing calls to the national numbers only
   • International, national and intra PBX calls (default option): To authorize outgoing calls to the national and international numbers
   Note: Internal calls between company members are always authorized.
10. In the Blocked calls field, select:
    • None (default option): To authorize outgoing calls to the surcharged numbers
    • Surcharged: To forbid outgoing calls to the surcharged numbers
11. In the Caller ID policy field, select:
    • User public number (default option): To display the user public number as CLI
    • Installation number: To display the default company number as CLI
12. Select Allow the selection of the outbound caller ID to authorize company members to select the CLI for outgoing calls.
13. Select Emergency calls allowed on softphones (enabled by default) to authorize emergency calls from softphone (Rainbow application set as current phone).
14. Select Activate emergency group to authorize emergency calls to the emergency group defined in the Cloud PBX.
    
15. Select Allow call forward to external destination to authorize call overflow to public numbers (unselected by default).
16. In the Call recording field, select the calls for which the voice prompt for call recording will be played.
17. Click on Apply.

Configuring call settings at company member level

1. From the Rainbow administration interface, click on Customer companies at the bottom of the left panel.
2. In the customer list, click on the name of the target customer company.
3. In the left panel, click on Members.
4. Click on the target company member.
5. In the pop-up window which opens, select the Telephony tab.
   By default, the call settings (call overflow to voice mail, and outgoing call barring) configured at Cloud PBX apply (Same as company option selected).
6. In the Without condition field, select:
   • No call forwarding (default option): To disable call forwarding
     
   • Voice mail: To enable call forwarding to voice mail regardless of the state of the line
   • Internal number: To enable call forwarding to an internal number regardless of the state of the line
7. In the When your line is busy field, select:
   • Voice mail (default option): To enable call forwarding to voice mail when the line is busy
   • Internal number: To enable call forwarding to an internal number when the line is busy
8. In the When you don't answer field, select:
   • Voice mail (default option): To enable call forwarding to voice mail when the company member does not answer
   • Internal number: To enable call forwarding to an internal number when the company member does not answer
9. In the Busy / no reply call overflow field, select:
   • Yes: To enable call overflow to voice mail when the company member is not available or does not answer 
   • No: to disable call overflow to voice mail
10. If set to Yes, configure the No reply call overflow timeout field with the ringing time before the call overflows to voice mail (20 seconds by default).
11. In the Allowed calls field, select:
    
    • Intra PBX calls only: To forbid outgoing calls to the national and international numbers
    • National and intra PBX calls: To authorize outgoing calls to the national numbers only
    • International, national and intra PBX calls (default option): To authorize outgoing calls to the national and international numbers
    Note: Internal calls between company members are always authorized.
12. In the Blocked calls field, select:
    • None (default option): To authorize outgoing calls to the surcharged numbers
    • Surcharged: To forbid outgoing calls to the surcharged numbers
13. In the Caller ID for outbound calls field, select:
    • User public number (default option): To display the user public number as CLI
    • Company phone number: To display the default company number as CLI
    • Other public number: To display another public number as CLI
14. Select Allow the selection of the outbound caller ID to authorize the company member to select the CLI for outgoing calls.
15. In the Call recording field, select the calls that will be recorded for the company member.
16. Click on Apply.