Customize voice prompts

This article allows company administrators to customize voice prompts for the following Cloud PBX services:

• Telephone services: calls on hold, call recording and the possible states of destination for call handling
• Welcome services
• Automated Attendants
• Attendant consoles
• Hunt groups

Configuration of voice prompts is performed from the voice prompt management window: see: Accessing the voice prompt management window.

Predefined voice prompts are available by default, and can be replaced by customized voice prompts in wav format: see: Customizing voice prompts.

Once uploaded, customized voice prompts are automatically active, and played instead of the default ones.

The customized voice prompts can be deactivated, activated, removed (if inactive), and downloaded: see: Managing voice prompts.

The customized voice prompts can be played using the icon available next to their file name.

Accessing the voice prompt management window

1. From the Rainbow administration interface, click on Manage your company  at the bottom of the left panel.
2. In the MY COMPANY panel, click on My company.
3. In the left panel, click on Communication.
4. In the right panel of the window, click on the Voice prompts tab.

Customizing a voice prompt

To customize a voice prompt:

1. From the voice prompt management window, click on the target service tab (General tab for telephone services and attendant consoles).
   Example of General tab:
2. Select the target service using filter options and click on Add.
3. Click on Browse and select the wav file to upload.
4. In the Usage field, select the voice prompt type.
5. Optionally, enter a description.
6. Click on Upload.
   The uploaded voice prompt is displayed in the list with Customized type and active status (). The default voice prompt is automatically deactivated.
   Example of General tab:

Managing voice prompts

1. From the voice prompt management window, click on the target service tab (General tab for telephone services and attendant consoles).
2. From the voice prompt configuration panel, you can:
   • Switch back to the default voice prompt: move your mouse over the corresponding customized voice prompt, click on , and select Restore default. The default voice prompt status changes to active ().
   • Delete a customized voice prompt: move your mouse over the target customized voice prompt, click on , and select Delete (the customized voice prompt must be inactive).
   • Activate a customized voice prompt: move your mouse over the target customized voice prompt, click on , and select Activate. Its status changes to active ().
   • Download a customized voice prompt: move your mouse over the target customized voice prompt, click on , and select Download.