Configure supervision groups

This article allows resellers to configure supervision groups in a Cloud PBX.

Configuration operations of supervision groups are performed from the group supervision management window of the company: see: Accessing the supervision group management window.

One or several supervision groups can be configured for the company: see: Creating a supervision group.

Each supervision group includes:

• One or several supervisors: they must be granted a Voice Attendant Custom license to use the attendant console: see: Configure attendant consoles
• The company members to supervise

From attendant console, a supervisor can:

• Monitor the state of supervised members (presence and phone activity)
• Manage calls for supervised members (call pickup and call transfer)

Accessing the supervision group management window

1. From the Rainbow administration interface, click on Customer companies at the bottom of the left panel.
2. In the customer list, click on the name of the customer company associated to the target Cloud PBX.
3. In the left panel, click on Communication.
4. In the right part of the window, click on the Supervision tab.

Creating a supervision group

1. 1. From the supervision group management window, click on Create.
   2. Enter the name of the supervision group, and a description, if needed.
   3. Click on Create.
   4. Add the supervisors one by one in the corresponding field: enter the first letters of their name or email address and select them in the list of matching entries.
      Note: Click Later to quit the page and create the group without any supervisor or supervised member. You will be able to add member later: Modifying a supervision group.
   5. Click on Add.
   6. Add the supervised members one by one in the corresponding field: enter the first letters of their name or email address and select them in the list of matching entries.
      Note: Click Later to quit the page and create the group without any supervised member. You will be able to add member later: Modifying a supervision group.
   7. Click on Add.
      The supervision group is created and displayed in the group list.

Modifying a supervision group

1. From the supervision group management window, click on the target supervision group.
2. In the Information tab, modify its name, if needed.
3. To configure members, click on the corresponding tab (Supervisors or Supervisees), and perform any of the following:
   • To add members: enter the first letters of their name or email address in the corresponding field and select your choice in the list of matching entries.
   • To remove a member: move your mouse over the target member, click on , and select Remove member.
4. Click on Update.

Deleting a supervision group

1. From the supervision group management window, move your mouse over the target supervision group, click on , and select Remove group.
2. Click on Remove.
   The supervision group is deleted from the group list.