In Rainbow Phone Call Analytics, what is the difference between Internal Calls & External Calls?

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sitig

• 7 de marzo de 2023 22:14

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  Sadiqullah NOORULLAH

  • 13 de marzo de 2023 12:53

  Hi Sitig,

  Hope you are doing well.

  Please see the difference between Internal calls and External calls in Analytics.

  Internal calls are used within the network, as you dialled internally which is short extension.

  External calls are used outside your network or outside the company, eg; Mobile or any landline. 

  I hope this answered your query.

  Thank you.

  Regards,

  Sadiqullah

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