OXE Speed Dial synchronization issue

Seguir

Andrea MARIN

• 16 de noviembre de 2017 12:34

Hi,

the system is a perfect choice to implement pbx and hybrid cloud. But for be very usefull to end user we need to add into search box the pbx function Dial By Name to use pbx address book or other address book connect direct to pbx.

Bye bye.

0

• Comentario oficial

  

  Quentin Grabenstaetter

  • 13 de diciembre de 2017 13:35

  Regarding your current case, I opened a ticket on your behalf in order to dig deeper and find out the root cause.

  I will update this post when I have more details.

  Acciones de comentarios Permalink
• 

  Andreas HEISE

  • 28 de noviembre de 2017 12:33

  already available with Business / Enterprise licence?

  0

  Acciones de comentarios Permalink
• 

  Andrea MARIN

  • 29 de noviembre de 2017 14:13

  Hi,

  now no you can only see a name of incoming call if the number is in the address book ok pbx but you cannot search the name in search bar of rainbow and after call it. Also if you have business or enterprise profile

  0

  Acciones de comentarios Permalink
• 

  Andreas HEISE

  • 29 de noviembre de 2017 23:21

  Trust me it's available, I use it every day with connected OXE. Feature was introduced with version 1.29 

  https://support.openrainbow.com/hc/en-us/articles/115001235564-Production-Note-Rainbow-1-29 

  2

  Acciones de comentarios Permalink
• 

  Andrea MARIN

  • 30 de noviembre de 2017 09:01

  So I think that maybe we are talking of two differts behavior because now we have 1 product oxe with rainbow connected and via search box we cannot call a name that is configured in oxe speed dial.

  If you say that is working for you I open a support ticket

  0

  Acciones de comentarios Permalink
• 

  Jean-Pascal SAIDE

  • 30 de noviembre de 2017 12:51

  I confirm what Andreas is observing, from 1.29 sprint release.

  No need to open a support ticket: we are not using the speed dial numbers from OXE (and neither from OXO Connect). This could be asked as an improvement, but difficult to manage because we copy the phonebook at the PBX setup, but later on it's not synchonized anymore!

  2

  Acciones de comentarios Permalink
• 

  Andrea MARIN

  • 30 de noviembre de 2017 13:32
  • Editado

  Hi,

  so what do you mean with call by name? 

  How can we use it?

  0

  Acciones de comentarios Permalink
• 

  Andreas HEISE

  • 30 de noviembre de 2017 22:54

  In current version 1.33 I can search for internal OXE users and speeddial numbers without problems. As the speedial by range are displayed as ABxxxx e.g. AB4189 for entry 189 in range 4 you must create a dialing rule in Rainbow to replace AB by your speedial range prefix, in my case I replace ^AB by *0 so dialing results in *04189 (*04 ist the prefix for range 4).

  Maybe you have not activated the "send phonebook to Rainow" option in the OXE Rainbow params?

  1

  Acciones de comentarios Permalink
• 

  Andrea MARIN

  • 1 de diciembre de 2017 11:35

  Hi Andreas,

  in this case we check the configuration of Oxe. By default "send phonebook to Rainbow" is enable and in our case is still enable so pbx need to send to rainbow their phonebook.

  We connect the Oxe to rainbow and after we install pbx to end user. After that we create some speed dial but these are not send to rainbow. Infact if customer search via rainbow search box they not found the name of speed dial that was create before.

  How can we fix it?

  Regards.

  1

  Acciones de comentarios Permalink
• 

  Andreas HEISE

  • 1 de diciembre de 2017 15:18

  Hi Andrea,

  the phonebook is send to Rainbow when the Rainbow Agent establish the connection, so reload should be possible by "dhs3_init -R RAINBOWAGENT". This can be done every night via cron job.

  regards

  Andreas

  0

  Acciones de comentarios Permalink
• 

  Andreas HEISE

  • 1 de diciembre de 2017 15:24

  BTW you can check the rainbowagent logs under /var/log/ to see the phonebook json string send to Rainbow.

  0

  Acciones de comentarios Permalink
• 

  Andrea MARIN

  • 5 de diciembre de 2017 20:33

  Hi,

  excuse me for delay but I don't receive notification for your answer.

  Tomorrow we check in Oxe pbx and update you.

  Regards.

  0

  Acciones de comentarios Permalink
• 

  Quentin Grabenstaetter

  • 13 de diciembre de 2017 08:30

  Hello Andrea,

  Have you been able to check the OXE Phone Book sync? I checked on my side and the Phone Book including the speed dial is synchronized once a day.

  The feature is already available. So, I move this post to the "Help & Assistance" Topic to continue the conversation.

  0

  Acciones de comentarios Permalink
• 

  Andrea MARIN

  • 13 de diciembre de 2017 09:44

  Hi,

  yes we check the sync from oxe to rainbow and we see that it works.

  But in the rainbow app we cannot search the speed that we have create. If you want we can send you rainbowagent.log 

  0

  Acciones de comentarios Permalink
• 

  Petr HALBERSTAT

  • 20 de junio de 2019 08:43

  Hi Andrea,

  the synchronization with Speed Dialing By Range doesn't work correctly, because the Rainbow client shows only :

  ex. in OXE is the index ID 144 in area 0  but Rainbow shows  AB244, why not AB144 ?

  It is therefore that Speed Dialing Prefix has alocate 100 prefixes ?

  After the AB244 : Speed Dialing Prefix 100 + Speed Dialing By Range index ID 144 = AB 244 ?

  If yes, why after click to AB244, Rainbow can't read value  under index as ex. PSTN call ?

   

  Petr Halberstat

   

  0

  Acciones de comentarios Permalink

Iniciar sesión para dejar un comentario.