Plugin Rainbow-Skype for business

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Lorenzo VIPERINI

• 29 de noviembre de 2017 16:05

Hi,

I'm making an installation in a customer with a lot of different S4B clients.

In two PC, when the customer answer the phone ( GAP Handset), S4D doesn't switch the state to "busy". If I login WEB Rainbow the state of the user is correct.

The log show me:

2017-11-29 16:53:45,478 [5] ERROR RainbowLyncWrapper.LyncAccess.LyncAccessProvider.InitializeValidLyncClient : Microsoft.Lync.Model.LyncClientException: Generic COM Exception. Code is 0x80C80027.
in Microsoft.Lync.Model.LyncClient.EnsureOI()
in Microsoft.Lync.Model.LyncClient.GetClient(Boolean sideBySideLync)
in RainbowLyncWrapper.LyncAccess.LyncAccessProvider.InitializeValidLyncClient()

Thank you for your support

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• Comentario oficial

  

  Adnen Rafrafi

  • 30 de noviembre de 2017 15:45

  Dear Lorenzo,

  Thank you for taking part of the Community.
  Regarding your current case, I opened a ticket on your behalf in order to dig deeper and find out the root cause.
  Do not hesitate to reach me directly from that e-mail.

  Adnen

   

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  Lorenzo VIPERINI

  • 5 de diciembre de 2017 08:08

  Dear Adnen, can you please send me your email ? I'll send you all the log/version of S4B

  Lorenzo

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• 

  Adnen Rafrafi

  • 5 de diciembre de 2017 10:28
  • Editado

  Good morning Lorenzo,

  I sent you another email with the needed information for analyses.
  I invite you to check your email (might be into your SPAM) and letting me know directly from that email please.

  
  Thank you

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  Paolo GUZZI

  • 26 de febrero de 2018 16:06

  you solved this happens to me too

   

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  Lorenzo VIPERINI

  • 27 de febrero de 2018 09:54

  Hi Paolo,

  with the last release of the plugin the presence works but the process gives an error very VERY frequently.

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