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Login to Sandbox issue

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Gregoire THOMAS

May I know if it is possible to consult some problems that I encountered while using Alcatel web-sandbox.
I have signed up developer account from the open rainbow website.
I configure from windows 10 rainbow CLI config command to use Sandbox. following that,  I tried login from rainbow CLI,  there is this 'unauthorized 401 login' error message from win10.
I also tried login from https://web-sandbox.openrainbow.com/app/1.45.3/index.html , it says your account has been blocked out due to too many failed attempts, it will be automatically unlocked after 1 hr. But I 'did not' attempt any logins at all.

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  • Pascal BORSCHNECK

    Hi Gregoire,

     

    I faced the same problem and asked the server team to have a look.

    (I moved your post here in the HUB and the sandbox)

    I'll post here when it'll be solved.

     

    Best regards,
    Pascal

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  • Pascal BORSCHNECK

    It's UP

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  • Gregoire THOMAS

    Hi Pascal, still same message here

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  • Pascal BORSCHNECK

    I just try with 2 accounts on the sandbox, for them it's OK

    Is you account used by a bot which tries and retries to login with a bad password => account blocked for 1 hour

     

    A try: change the password by clicking "Forgotten your password"

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  • Gregoire THOMAS

    Hi Pascal,

    The account is not used by a bot. We will open a case with the support team.

    We will try the Forgotten your password :)

    Thanks

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  • SS SS

    I cannot create test account from the URL, please show me the steps:

    https://web-sandbox.openrainbow.com/app/1.45.3/index.html#/main/home

    The following is the sandbox that I login to

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  • SS SS

    1) I have a developer account signed up and activated sandbox from the developer account

    2) I registered a sandbox account separately using the developer account e-mail

    3) I login to the sandbox using account that was obtained from step 2. There is no way to create test account

    Please help

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  • Pascal BORSCHNECK

    Hi,

    Do you have an account registered in the HUB ?

     

    There you can create a company and admin user to the Sandbox:

     

    After that, this admin user on the sandbox may create other test accounts in the sandbox company using the CLI:

    https://hub.openrainbow.com/#/documentation/doc/sdk/cli/tutorials/Managing_tests_accounts

    Please do

    
$ npm install -g rainbow-cli

    then

    $ rbw configure

    and select sandbox.  Then

    $ rbw login

    and play with commands, like creating a new user in your sandbox company:

    $ rbw create user 'atestuser@acompany.com' 'aPassword_123' 'aFirstname' 'aLastname'

     

    Pascal

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  • SS SS

    I did all steps according to your advice. But was unable to create test user .

    It says 'Access denied, user xxxxxxx does not have required roles(s)
    superadmin, bp_admin, bp_finance, admin'

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  • SS SS

    Please help on unable to create user from the CLI tool sandbox login

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  • SS SS

    1) I have an account registered in the HUB

    2) I have created my sandbox developer account 'SUCCESS' status

    3) i have CLI ver 1.45.1

    4) rbw configure

    5) rbw login

    6) rbw create user 'failed'

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  • Pascal BORSCHNECK

    Hi,

    So, your user usgssys2015 (at) yahoo, is only a user, not a company admin, so he can't create another user.  That's normal.
    He belongs to Rainbow company -> essential user, no rights

     

    To check the HUB user you have, I would need your email.  I'll obfuscate it before accepting the comment.

     

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  • Olivier ANGUENOT

    Hi SS SS,

    After checking on the Sandbox platform, the account used has no admin right.

    Are you sure you are using the Rainbow developer account received by email by activating your developer account (see screenshoot above).

    usgssys2015@yahoo.com is not the right login email account to use. 

    Could you check again on your own again. If you don't find the right account, we will create a new one again.

    Regards,

    Olivier

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  • SS SS

    Dear Olivier,

    1) Screen shots of 'hub registration' status for your reference.

    2) for your info, I register sandbox account separately using same e-mail from the following link

     https://web-sandbox.openrainbow.com/app/1.45.3/index.html 



     

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  • Olivier ANGUENOT

    Hi SS SS,

    When registering account separately, the rights associated to the account is limited to "user".

    That's why the easiest way is to use the account received by email.

    In the meantime, I create a company and give you the right to administrate it.

    Now, it should work with the account you use.

    Regards,

    Olivier

     

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  • SS SS

    1) Thank you. Now I can execute create user. However, I always get the invalid email login format when I use the

    >>>>>rbw create user command. Can you help to explain. The screen shot is attached.

    2) I am still interested to clarify on your feedback on

    'When registering account separately, the rights associated to the account is limited to "user".

    You explained that   'the easiest way is to use the account received by email.'

    I did received a e-mail with a Subject & content as follows:

    SUBJECT: Your Rainbow developer account has been created

    the content of e-mail

    Developer Sandbox Platform information:
    • Rainbow Sandbox URL: https://web-sandbox.openrainbow.com
    • Your developer account : _________15@yahoo.com
    • Your developer password:
    • Sandbox API Host address : https://sandbox.openrainbow.com:443/
    Complete Rainbow API and SDK documentation are accessible here:
    https://hub.openrainbow.com
    If you need more test accounts, you can either connect with your Rainbow
    Web client for administrating your sandbox company from the URL
    https://web-sandbox.openrainbow.com or download our Rainbow CLI tool
    from the URL https://www.npmjs.com/package/rainbow-cli.

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  • SS SS

    I solved the problem  of reular expression for e-mail.

    create user email pwd fname lname

    shall NOT add ' ' quotation marks for each parameters for email, pwd , fname , lname

    A revision of online documentation is necessary.

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  • Olivier ANGUENOT

    Hi SS SS

     

    Thanks for your reply.

    Happy to see that it works now.

    We will see how to enhance our documentation.

    Regards,

    Olivier 

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