WebRTC-GW and OXO R3 - problem to receive a call on the mobile phone

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Brunno SEPULCRI

• 28 de diciembre de 2018 18:49

Hello everyone.
I have a problem in the interconnection of OXO and WebRTC-GW.
If I have just opened the Rainbow Application, the Rainbow-Webrtc and OXO connections work perfectly, be it between OXO extensions or some public number taking a trunk in the OXO.
The problem occurs after some time with the idle application, where if anyone tries to call my extension, I do not get the connection in the Rainbow APP.
I did dump traces on both OXO and WebRtc GW and I can see that the request to speak to my raimbow user was sent to WebRTC, and that the WebRTC server also sent this request to the Rainbow cloud. Who is calling listen to the tone of call but I do not receive the ring in my application Rainbow.
The perception I have is that this happens after some time of application inactivity in Smartfone ... as if some KeepAlive is not working properly.

if I want to receive an incoming connection, just open the Rainbow application on my iphone, make a connection to some extension of the OXO that for a few minutes my Rainbow APP is available to receive incoming connections coming from WebRTC -GW.

Webrtc 1.68.6-144
OXO 30/063.001 GW_030/078.001
Iphone X IOS-12.1.2
Rainbow APP 1.50.2.415

Thanks in advance

6

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  David LAMORSKI

  • 3 de enero de 2019 14:20

  Yes, I can confirm this problem exists.

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  Tobias GEUTHER

  • 3 de enero de 2019 14:20

  I can confirm that. same behavior with our installation.

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  Tobias GEUTHER

  • 3 de enero de 2019 16:26

  It looks like the problem doesn't only appear at iOS:

  https://support.openrainbow.com/hc/en-us/community/posts/360000709304-Android-Phone-not-ringing

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  Eric CHOONG

  • 23 de enero de 2019 07:13

  we encounter this problem as well, OXE 12.2 + Webrtc 1.68.6-144

   

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  Sebastian REY

  • 23 de enero de 2019 13:27

  Hi guys. I have the same issue with Oxe 12.1 + webRTC 1.68. I have a case opened with tech support since a month.

  They believe that they'll release a solution in the next upgrade 1.51 today. But is not confirmed.

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  Brunno SEPULCRI

  • 24 de enero de 2019 17:46

  GOOD NEWS!
  After updating the Rainbow Client, the problem was apparently solved.
  Can you confirm if you solved it too?
  att
  Brunno

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  Antonio TESSARI

  • 29 de marzo de 2019 11:38

  I have the same problem in my company, but it's restricted to IOS phone in iddle state. No problem occured in Android.
  Oxo and webrtc have the last release.

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  Patrick SWINNEN

  • 10 de marzo de 2020 08:56

  Hello,

  I have OXO Connect R3.2 +webrtcgw 1.73.

  when calling from Rainbow client to DIG /IP phones the rainbow recieves ringback tone = ok

  When calling from DIG/IP phones to Rainbow users = The phones don't receive ringback tone, so the caller hangs up.

  Is this a know issue ? is there a fix ?

  thx.

  Patrick

   

   

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