Rainbow says it does not have permission to use my microphone or camera

Respondida

Seguir

Martin Jebb

• 14 de marzo de 2019 14:25

Question raised from the comment: Production Note - Rainbow 1.53

I still have Issues with the App Running on a Win10 64 bit Laptop - The App says it does not have permission to use my microphone or camera - and to allow them in the address bar - Which the app does not have!

0

• Comentario oficial

  

  Claire DECHRISTE

  • 14 de marzo de 2019 15:50

  Hello Martin,

  Does it occur on Web and/or desktop app? With the latest version? What is the frequency of the issue?

  Have you verified the privacy settings of your microphone in Windows 10, as explained here:
  https://support.microsoft.com/en-us/help/4468232/windows-10-camera-microphone-and-privacy-microsoft-privacy

  Is the option "Allow applications to access the microphone" enabled?

  Same thing for your browser: is the microphone access enabled for web.openrainbow.com ?

  Could it be that another application uses your microphone at the same time?

  Once all this has been checked and if the issue occurs again, I would advise to create a ticket to Rainbow support team with the screenshots of the audio settings and the error message, as well as the client logs taken after having reproduced the issue. If needed, I can open the ticket for you. Let me know.

  Best regards,
  Claire Dechristé

   

  Acciones de comentarios Permalink
• 

  Martin Jebb

  • 14 de marzo de 2019 16:07

  It only happens in the app - If I use a browser it is fine

  I have checked the Privacy Settings - before - and Just now

   

  The App Says this... and obviously the app does not have a Browser Address bar!

  What is odd is that If I connect a Blue tooth Headset - the Camera and headset work 

   

  

  0

  Acciones de comentarios Permalink
• 

  Claire DECHRISTE

  • 20 de marzo de 2019 08:41

  Hello Martin,

  I propose to open a ticket to R&D. Could you please reproduce the issue and send me through Rainbow:

  -logs of the app

  -time and date of the issue

  -screenshots of Rainbow audio/video settings

  -brand and model of the headset used when it works

  Best regards,

  Claire Dechristé

  1

  Acciones de comentarios Permalink
• 

  Thomas Amarante

  • 17 de mayo de 2019 19:47

  Hello Claire,

  A Co-worker is having the same problem. Do you suggest the same way (Open a ticket to R&D and send log, time and date and screens throught Rainbow) or have another solution?

  Many tks.

   

  Best regards,

  Thomas Amarante

  0

  Acciones de comentarios Permalink
• 

  Claire DECHRISTE

  • 20 de mayo de 2019 07:45

  Hello Thomas,

  If he has checked all the points above, then, yes, please open a ticket to Rainbow support.

  https://support.openrainbow.com/hc/en-us/articles/360001820500-How-to-Open-or-Follow-Support-Request-

  Best regards,

  Claire

   

   

  0

  Acciones de comentarios Permalink

Iniciar sesión para dejar un comentario.