users not shows up in search while trying to add in a channel but available in people

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fegy simon

• 12 de noviembre de 2019 14:34

hi Team, 

I am trying to add a user to my channel, he is searchable via the people option and not available while trying via Manage members tab,  not able to invite him using the email id either.

the Rainbow version is 1.63 with windows 10 (64bit) 

let me know anybody else observed and reported the same issue . 

 

./regards

Fegy Simon

 

 

 

 

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  fegy simon

  • 13 de diciembre de 2019 16:45

  hi Team,

  whether the requests /anomalies reported here will be taken in to account?

  or is there a separate channel to report the problem /issue?

   

  let me know ..

  ./regards

  fegy Simon

   

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  Claire DECHRISTE

  • 17 de diciembre de 2019 13:46

  Hello Fegy,

  By default, you can only invite users from your own company. However your company admin can give you the right to invite any Rainbow users to your channel.

  More info here:

  https://support.openrainbow.com/hc/en-us/articles/360002398044#inside_outside

  Best regards,

  Claire

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  fegy simon

  • 20 de diciembre de 2019 13:40

  hi Claire, 

  thanks for the reply.

  however, I would like to confirm that I am trying to add my colleague only (from my company). I was successful in adding the other users, but two users a not listed in the search, let me confirm that these users are already in my contact list and bubbles.

  I was able to neither add them via search or via email invite.

  my channel is private 

  33 users were added successfully in the channel from the same company by invite/search and add.

  let me know if you need any further details to check on this. 

   

  ./regards

  Fegy Simon

   

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  Claire DECHRISTE

  • 20 de diciembre de 2019 14:47

  Hello Fegy,

  Could you send me the 2 user names through Rainbow. I will have a look.

  Best regards,
  Claire Dechristé

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  fegy simon

  • 13 de enero de 2020 15:14

  Thanks, Claire, 

  for fixing the issue. I confirm the issue is fixed and I am able to add the users in my channel by a search, much appreciated.

  the issue reported can be closed.

   

  ./regards

  Fegy Simon

   

   

   

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