Problems With the new Interface Rainbow

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Ramon Puig Oliva

• 9 de julio de 2020 09:28

Hello ,

When an incoming call by cti enters an alcatel oxo, the Rainbow with the new interface cannot pick up the call, and if you hang it up from the terminal it stays in progress in the Rainbow.

 

Apart from this when you are writing in a xat and a call comes in, what you were writing is deleted

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  Permanently deleted user

  • 19 de agosto de 2020 09:56

  • Hello Ramon,

    Thank you for having reported this incident. We will open a case on support in order to be able to go further into the analysis and find the root cause of it.

    You will receive a SR number by email and you will be able to follow up the progress.

    Many thanks for your collaboration and patience.

    Kind regards,

    Hislamar Bracho

     

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