issues 2020 dec. 07

Ronald BOECHIE

7 de diciembre de 2020 09:18

Hi,

Impossibility to connect to rainbow from my mobile.

Is it related with the incident running actually?

Thx

Comentarios

8 comentarios

Tsimaniry RAJAONARIVONY

7 de diciembre de 2020 09:37
Hello,

We're from France and we've got the same issue but not for all users.

Thx
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Ronald BOECHIE

7 de diciembre de 2020 09:45

Editado
Hi,

I am from France too , and same for me and my customers, some are ok and others no.

For me, I wasn't connected on my mobile before Issue.

(On Desktop and web, bubbles appear not loading messages.)

Thx for your reply
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Tsimaniry RAJAONARIVONY

7 de diciembre de 2020 09:49
Hello,

may be this is the causes.Thx
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Ronald BOECHIE

7 de diciembre de 2020 09:51
Yes It's what I am asking in the first post :

"Is it related with the incident running actually?"
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Lorenzo VIPERINI

7 de diciembre de 2020 13:11
Hi,

I'm from Italy, some customer of us can't connect from Android app. After the login it seams connected but after 15s it appears a disconnect banner. From the log "Impossible to start xmpp connection: org.jivesoftware.smack.SmackException$NoResponseException: No response received within reply timeout. Timeout was 15000ms"

Lorenzo
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Ronald BOECHIE

7 de diciembre de 2020 13:23
Same
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Giovanni COLELLA

7 de diciembre de 2020 13:56
from italy

Impossibility to connect to rainbow from my mobile.
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Matteo CAGLIO

7 de diciembre de 2020 15:11
Hi,

From Italy

Me and my customers with Android phone can't connect to Rainbow App
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