Rainbow Only User with Evolution

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Pete MARSHALL

• 7 de enero de 2021 15:09

Hi

I have an issue with the Evolution and Rainbow users only:

Using an Evolution with Rainbow, all user are anywhere devices except the main reception phone (8068)

With the latest software latest Evo software R4.0_036_001 

if you create a hunt group on the Evolution and put in the Anywhere devices and one of the Rainbow users sets up a not disturb on the Ranbow App, the incoming call goes to the general maibox until the user takes off the do not disturb feature, then its fine.

None of the users have a voice mail box

Ive upgraded to the latest Evo software R4.0_036-001

Ive tried this on my workshop test Evolution Ssytem and its exactly the same.

Can someone please help with this matter

Pete Marshall

 

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  Patrick SWINNEN

  • 7 de enero de 2021 15:48

  Hi, 

  I also had the same experience and this is no the a normal behaviour.

  If the users done't use a personal voicemail nor you have the need of the auto attendant I advise to deactivate the voice processing. this way the voicemail engine doesn't work and so there is no general mailbox so the call will follow the dyn routing to general level to your 8068, but keep T1+T2 timer lower then 30sec otherwise it will not reach the general level.

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  Pete MARSHALL

  • 7 de enero de 2021 15:49

  Thanks for responding and I can see the reason behind entering a message that the user is not availbale at the time,

  but for incoming calls on the main number to a hunt group, then this isnt an option :-(

   

  Regards

  Pete

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  Pete MARSHALL

  • 7 de enero de 2021 15:52

  Hi Patrick

  Not an option in this case as they use a Virtual terminal in night service for voice mail messages.

  so the Voice processing cannot be turned off

  Regards

  Pete

   

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  Pete MARSHALL

  • 7 de enero de 2021 15:55

  Even the 8068IP handset is in the same hunt group and the call will still go to the general voice mail box if a Rainbow user in the hunt group sets up a do not disturb.

  Need ALU to take a look at this and sort it quickly, if thats possible with ALU !!!

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  Pete MARSHALL

  • 7 de enero de 2021 15:58

  Hi Ronald

  if you give the Rainbow user a voice mail box then the call goes to the users mail box if do not disturb is set up.

  Very frustrating, as its not the same with IP handsets in a hunt group !

  Regards

  Pete

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  Patrick SWINNEN

  • 7 de enero de 2021 16:48

  Rainbow anydevice as users in a Huntgroup is still a work in progress for the ALE R&D team.

  the things you get a at this moment normal erroneous errors.

  It's waiting until we get a fix.

  Regards,

  Patrick

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  Pete MARSHALL

  • 7 de enero de 2021 16:50

  Hi Patrick

  Thanks for the update, so we wait for ALU to rectify ;-)

   

  Regards

  Pete

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