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Connexion SSO AzureAD Fail [FR][EN]

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11 comentarios

  • Claire DECHRISTE

    Hello,

    Please send me an IM through Rainbow, I will try to help you on this.

    Regards,

    Claire Dechristé

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  • rhiwotar

    Hello,

    Thanks for your help, how can i send you a IM?

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  • Claire DECHRISTE

    Hello,

    My Rainbow user (claire.dechriste@al-enterprise.com) is public, you can invite me to join your network in Rainbow.

     

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  • Bernhard NOWAK

    Hi! 

    We get the same error. Is this a known issue? 

    Regards,

    Bernhard

     

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  • Claire DECHRISTE

    Hello,

    An issue might happen in some cases on new SAML configurations since the introduction of Advanced parameters.

    It will be fixed in next version 83.

    But meanwhile here is a workaround:

    Select SAML "Advanced options",  first uncheck, then check again the box "allow unencrypted assertion", then save the configuration. 

    If this does not work, please open a case on Rainbow support side.

    Regards,

    Claire Dechristé

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  • rhiwotar

    Hello,

     

    the version 83 is avaliable and i have again the same error 500000

    I don't find how to open a case.

     

    When i go in a user profile in security, i choose connection method SSO, a new field appear "id authentification", what's information is needed?

     

    Thanks

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  • Antonio SPIRANDELLI

    Hi, i'am facing same issue. Versione 83 is out.

    How can we solve?

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  • Claire DECHRISTE

    Hi,

    The root cause might be the issue stated previously if SSO configuration was initiated between v82 and 83.

    Or it might be a wrong certificate or something else...

    Please contact your ALE partner to open ticket on ALE support.

    Regards.

    Claire

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  • rhiwotar

    Hello,

     

    I have a answer  to my partner, between 82 and 83 version, the certificate is renewed, i change it in Rainbow settings and it's OK for us

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  • Norbert LAJOIE

    Hello,

     

    I still have today the same issue :

    I tried different solution but ... nothing works ...

    How can I open a ticket on ALE support please ?

    Best regards,

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  • Claire DECHRISTE

    Hello,

    - If you are an ALE Business Partner, you can, as with other ALE products, open a ticket on the business portal (https://businessportal.al-enterprise.com/).
    - If you are an end customer managed by an ALE Business Partner, please contact them.
    - If you are an end user not yet managed by an ALE Business Partner, you can send your question to Emily directly from Rainbow by adding #support to your message or to post your question in the Help, Assistance & Support community (https://support.openrainbow.com/hc/en-us/community/topics/115000066190-Help-Assistance-Support).

    Thanks.

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