Rainbow behavior after subscription expire

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Luis COELHO

• 2 de febrero de 2022 16:37

Hi,

I have a customer that by mistake let the Business subscription expire. Rainbow assign to all the users the Essential subscription. It's OK and expected.

Then they subscribe again Business.

Is there to assign these subscriptions to all the users at once? (They did it one by one.) Would it be via mass provisioning csv file, using "update" option?

Another issue is to assign the office phone also in one shot. They did it by each user.

Thanks for clarify these points.

Regards, 

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• Comentario oficial

  

  Pascal TERNARD

  • 3 de febrero de 2022 10:42

  Hi Luis, thank you for your comment and post on this community.

  There is the possibility to assign both subscriptions and office phone number in one shot via mass provisionning available. Here an article which could be usefull for you :

  https://support.openrainbow.com/hc/en-us/articles/4406608350354-Bulk-provisioning-of-company-members

  Nevetheless, I will contact you vi Rainbow to follow-up this.

  Thank you for your interest for Rainbow

   

  Head of Rainbow Customer Care team

   

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