Hi, the problem comes from the fact that the scripts are not loaded by the application in the correct order. Make sure your main HTML document has the scripts loaded in the way presented in our doc...
Hi Marc, absolutely, that would be helpful for us to understand your code. Look me up on Rainbow, I will try to help you. KH
Hi Again, the usage of the event listener seems to be completely correct. Would you be able to share the code with us so we can have a closer look at the case? Also, make sure the event listener i...
Hi again, I think the problem is related to the fact that Rainbow Web SDK doesn't find the HTML elements necessary to make the call on the very moment when the function is being called. You need ...
Hi, would you be able to share the code with me by email? konrad.hyzy [at] al-enterprise[dot]com Thanks, KH
Hi Marc, so just to make sure, you have two users: one (let's call him user A) is using CPaaS app (a third party app using Rainbow Web SDK), the other is using our UCaaS web client (user B) The sce...
Hi, thanks for your question. Which method do you use to escalate from audio to audio + video call? I just tried to escalate by using rainbowSDK.webRTC.addVideoToCall() function and received the e...
Of course, I completely agree. I will do my best to fix it with the shortest delay possible.
Hi, the RAINBOW_ONWEBRTCCALLSTATECHANGED event passes only Call object with all the updates. In order to retrieve the current state of the call, try looking at 'status' property of Call object. I...
Hi, I tried to reproduce your problem but couldn't create the error in my application. Would you be able to share your code with me so I can have a look? (although I will take one last shot: what ...