Hello Brian,with the Covid-19 virus in mind it would be a good step forward if CCD-agents could use Rainbow (or a related app)to login/withdraw/logoff.... in their Processing groups.As for now ther...
What is the status of this ongoing Topic?As for now is it still the only supported voice solution combined with Citrix is Remote Call control?We have a customer using Rainbow Hybrid and an OXE, wil...
We also have a customer begging for this feature to be supported.As Teams is using the HDX by making it possible to select this as a audio Device, this should be possible toimplement in the Rainbow...
The feature really makes it easier for agents to work from home, however there are some things to really take notice of.1 the translation of withdraw and Wrap up in Dutch language are not the same ...
Is there any news regarding this feature?We are eager to use this in at least one company and when it succeeds we want to use it on more sites.One of them a Township sees this as the way to be able...
I have tested on Opensuse Tumbleweed with Wayland too, but I didn't find any issues using a webbrowser on that distro.Maybe some Ubuntu typical behavior
Hello,I have done some testing with this integration and it looks fine.I am however missing some parts in the implementation and then in particular the possibility to log in a CCD user in OTCCSE, S...
Hello Jacques,I tried to follow your link, but as you mention it is broken indeed.What were you looking for exactly?if you are looking for a way to restrict the use of the teams plugin for only a s...
To add another annoying one to this login feature.Given a CCD agent has managed his/her phone numbers in the profile.When this agent is logging in from his/her mobile phone the possibel phoneshows ...
The solutions works fine and does what it is supposed to do.What still is missing though is the possibility to log on and off in the mobile environment.When will this be supported?It will be a hot...