Rubén RÍO hizo un comentario,
It can be made by CPaaS integration, you can manage a company BOT to get users notifications, or other methods by using specific bubbles with cards.
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Platform should have office hours management, to let users avoid to be reached out of working time, mainly to complain with "right to disconnect" laws.
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Platform should have office hours management, to let users avoid to be reached out of working time. I's curious this platform comes from a French company, but does not complain with "right to disco...
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You will need to connect it by using CPaaS integration. Direct connection as device will not work, because Rainbow is based on a webRTC architecture, but doorphones works on SIP protocol.
Rubén RÍO creó una publicación,
When installing Rainbow app it includes the registry keys in order to allow Windows to select Rainbow app as application to manage "tel" links and launch calls.Need to update app in order to includ...
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Now that we're able to offer a pure Rainbow softphone on Contact Center installations, some customers are asking to have it's agent session controls integrated on CRM Bridge interface. Our specific...
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Hello Jeroen GREVENSTUK. I'm not referring to the use of Rainbow as softphone for CCd environment (which would be great), but for being able to monitor both physical device and agent profile from R...
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On OXE CCd environment, managers need to choose if their users will be able to use Rainbow with their phisical directory OR their agent directory. It would be a good feature if both can be selected...
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It works. I've just tested it on PC app using webRTC and it worked on a OA menu. From mobile I've tested it many times before with no problem. Regards,
Rubén RÍO creó una publicación,
Hello, It would be a good feature to be able to record voice calls when using RTC wateway, taking into account that this feature is done from client maybe it's easy to add. Thanks in advance.