Hi Chris, Greetings. Currently, we have an option of managing the user using bulk provision. Please refer the below link for more information: https://support.openrainbow.com/hc/en-us/articles/4406...
Hi Preidt, Currently the keys are limited depends on the cloud edition phones used. If you are using Myriad series devices there is an option use add-on module which helps in using more programable...
Hi Luke, Currently, we are only able to add supervisees by the supervisor in the Rainbow hub individually. We will see there is any road map or implementation plan in future releases. And the limit...
Hi Francois, Good day to you. Currently, we have only the option to install the Rainbow desktop client in English. But as usual the language can be changed to French after installation. Thank you. ...
Hi Sreejesh, Good day to you. You create a SR to the Rainbow support team for demo licenses with the company details. Thank you. Regards Ajith(Rainbow support team)
Hi Saad, Good day to you. Currently, Rainbow can't be integrated with Genesys. Hope it will be implemented in future. Thank you. Regards Ajith (Rainbow support team)
Hi Libre, Good day to you. Currently, Rainbow hub have only one deployment of the Audiocodes ATA MP202 with a deployment guide under the below link: https://support.openrainbow.com/hc/en-us/article...
Hi Kengo, Good day to you. Since, the user is running with the latest version of Rainbow clients. Could you check if the chat permissions are provided under the user profiles . If they are still fa...
Hi Team, Good day to you. If you are still facing the same kind of issue please create a TAC ticket with Rainbow support team with all the details required ex: video capture logs and and the channe...
Hi Michael, Please check with the below network requirement document and white list the IP's which are required for communication: https://support.openrainbow.com/hc/en-us/articles/115000301750-Wha...