Hello Mike, I'm an Rainbow community moderator, but not an ALE employee, so I've only the informations are available here. Nathalie KAYSER-MARCHAL please could you answer the serious questions from...
Hello, you need to select German first from the drop down menu. Click the right mouse button in the text field... brgds Andreas
Hello, same issue was reported by other users in: https://support.openrainbow.com/hc/en-us/community/posts/360008619999--Start-Conference-Button-doesn-t-work-for-an-organizer- If the problem is sti...
Hello, same issue was reported by other users in: https://support.openrainbow.com/hc/en-us/community/posts/360008597280-start-conference-doesnt-work-for-a-specific-user-in-my-company If the proble...
Hello, an offical maintenance was announced for Yesterday. For details check the related Service Notification: https://support.openrainbow.com/hc/en-us/articles/360014562180-Upgrade-on-Wednesday-Ju...
Hello, yes an offical maintenance was announced for Yesterday. For details check the related Service Notification: https://support.openrainbow.com/hc/en-us/articles/360014562180-Upgrade-on-Wednesda...
Hello, you can try with this user on a different device or with a working user account on the users device. Also check privacy settings for the user in the past there was a Bubble issue when user i...
Hello, please ensure that he has a microphone, without it's not possible to start an bubble conference and of course he need a Rainbow Enterprise license. brgds Andreas
Hello, OXE Rainbowagent send a Keep Alive every 80s via the secured web socket (port 443) and have a 40s timeout for the reply. For connection issues you should first investigate OXE logfiles under...
https://web.openrainbow.com/app/1.71.8/resources/ToS/RainbowWorldwidePriceListinEUR.pdf