Hi Michael, we have to analyse this issue. Could you please get in touch with your ALE reseller so that he opens a support ticket for your problem? Regards,Baptiste
Hi Mario, default installation will install and activate the outlook integration. That's why you'll only have a flag to not activate the outlook add-in. Regards,Baptiste
Hi Mario, all information you're looking for are in following article https://support.openrainbow.com/hc/en-us/articles/360021735260-Installation-options-for-Rainbow-Desktop-Client Regards,Baptiste
Hi Thibaud, a DTMF issue was fixed with WebRTC gateway 2.1.8. I suggest you install latest WebRTC gateway 2.2.1 to check if the problem is solved for you. If not I'll suggest that you contact your ...
Bonjour Philippe, l'article est disponible ici: https://support.openrainbow.com/hc/fr/articles/8475256862098-Lancement-d-applications-externes-lors-d-un-appel-t%C3%A9l%C3%A9phonique-entrant-v2 Cor...
Hi, You are right, this could be one reason why GEOIP is not loaded, the other point could be that the PBXID configured in the WebRTC gateway does not match the PBXID defined in Rainbow (often just...
Hi Sven, I've already received this feedback and I've opened a ticket for R&D. But we also have a workaround: just delete the unused events and you will no longer have Windows File Explorer opening...
Hi, the new article is online https://support.openrainbow.com/hc/en-us/articles/8475256862098-Launch-external-applications-on-an-incoming-phone-call-v2 Regards,Baptiste
Hi, I am writing the new article, it should be available at the end of this week. Regards,BaptisteRainbow Customer Care team
Hi Jill, Sorry for the late reply, but in a situation like this I suggest you contact your ALE reseller who can open a support ticket. However, I think your problem should be solved as we provided ...