Alcatel-Lucent 8001 DeskPhone

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ahmadmustafa

• 19 mars 2023 08:42

Dears,

I need Your help
i have Alcatel-Lucent 8001 DeskPhone and when i make static ip address for ip phone and reboot 
the phone reset configuration every reboot time,
i try firmware update but give me error 

 

plz help me 

Ahmad

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• Commentaire officiel

  

  Baptiste CANDELIER

  • 27 mars 2023 08:45

  Hi Ahmad,

  As Olivier told you you'll have to contact your Reseller so that he can report the issue to ALE-I.

  Regards,
  Baptiste

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  Olivier VAILLANT

  • 19 mars 2023 22:54

  Hi

  Here, it's only for Rainbow

  If you have a issue with your phone, you have to open a service request to ALE (or you BP to do it)

  Thanks

  Olivier 

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  ahmadmustafa

  • 20 mars 2023 05:53

  Dear, 

  thank you very much for your reply

  i try to contact with alcatel but don't find any direct contact or portal to make ticket 

  did you have url or support email to contact 

   

  BR

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