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OXE Speed Dial synchronization issue

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15 commentaires

  • Commentaire officiel
    Quentin GRABENSTAETTER

    Regarding your current case, I opened a ticket on your behalf in order to dig deeper and find out the root cause.

    I will update this post when I have more details.

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  • Andreas HEISE

    Trust me it's available, I use it every day with connected OXE. Feature was introduced with version 1.29 

    https://support.openrainbow.com/hc/en-us/articles/115001235564-Production-Note-Rainbow-1-29 

    2
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  • Jean-Pascal SAIDE

    I confirm what Andreas is observing, from 1.29 sprint release.

    No need to open a support ticket: we are not using the speed dial numbers from OXE (and neither from OXO Connect). This could be asked as an improvement, but difficult to manage because we copy the phonebook at the PBX setup, but later on it's not synchonized anymore!

    2
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  • Andreas HEISE

    In current version 1.33 I can search for internal OXE users and speeddial numbers without problems. As the speedial by range are displayed as ABxxxx e.g. AB4189 for entry 189 in range 4 you must create a dialing rule in Rainbow to replace AB by your speedial range prefix, in my case I replace ^AB by *0 so dialing results in *04189 (*04 ist the prefix for range 4).

    Maybe you have not activated the "send phonebook to Rainow" option in the OXE Rainbow params?

    1
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  • Andrea MARIN

    Hi Andreas,

    in this case we check the configuration of Oxe. By default "send phonebook to Rainbow" is enable and in our case is still enable so pbx need to send to rainbow their phonebook.

    We connect the Oxe to rainbow and after we install pbx to end user. After that we create some speed dial but these are not send to rainbow. Infact if customer search via rainbow search box they not found the name of speed dial that was create before.

    How can we fix it?

    Regards.

    1
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  • Andreas HEISE

    already available with Business / Enterprise licence?

    0
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  • Andrea MARIN

    Hi,

    now no you can only see a name of incoming call if the number is in the address book ok pbx but you cannot search the name in search bar of rainbow and after call it. Also if you have business or enterprise profile

    0
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  • Andrea MARIN

    So I think that maybe we are talking of two differts behavior because now we have 1 product oxe with rainbow connected and via search box we cannot call a name that is configured in oxe speed dial.

    If you say that is working for you I open a support ticket

    0
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  • Andrea MARIN

    Hi,

    so what do you mean with call by name? 

    How can we use it?

    0
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  • Andreas HEISE

    Hi Andrea,

    the phonebook is send to Rainbow when the Rainbow Agent establish the connection, so reload should be possible by "dhs3_init -R RAINBOWAGENT". This can be done every night via cron job.

    regards

    Andreas

    0
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  • Andreas HEISE

    BTW you can check the rainbowagent logs under /var/log/ to see the phonebook json string send to Rainbow.

    0
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  • Andrea MARIN

    Hi,

    excuse me for delay but I don't receive notification for your answer.

    Tomorrow we check in Oxe pbx and update you.

    Regards.

    0
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  • Quentin GRABENSTAETTER

    Hello Andrea,

    Have you been able to check the OXE Phone Book sync? I checked on my side and the Phone Book including the speed dial is synchronized once a day.

    The feature is already available. So, I move this post to the "Help & Assistance" Topic to continue the conversation.

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  • Andrea MARIN

    Hi,

    yes we check the sync from oxe to rainbow and we see that it works.

    But in the rainbow app we cannot search the speed that we have create. If you want we can send you rainbowagent.log 

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  • Petr HALBERSTAT

    Hi Andrea,

    the synchronization with Speed Dialing By Range doesn't work correctly, because the Rainbow client shows only :

    ex. in OXE is the index ID 144 in area 0  but Rainbow shows  AB244, why not AB144 ?

    It is therefore that Speed Dialing Prefix has alocate 100 prefixes ?

    After the AB244 : Speed Dialing Prefix 100 + Speed Dialing By Range index ID 144 = AB 244 ?

    If yes, why after click to AB244, Rainbow can't read value  under index as ex. PSTN call ?

     

    Petr Halberstat

     

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