Android 10, screen switches on after call answered, involuntary touches after

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Marco Pasquetto

• 21 juin 2023 13:18

I report a problem with an Android smartphone, Android os version 10.

The phone is an ATEX smartphone, model: isafe-mobile IS655.2

The problem is the following: when making a call with Rainbow, once the phone is brought close to the ear, the proximity sensor is triggered and the screen turns off (correct behavior) but when the interlocutor accepts the call, the screen turns back on automatically, creating a problem as involuntary touches occur on the screen as it is unlocked

With normal calls or with other applications such as whatsapp or skype calls, the problem does not occur.

I have already tried to check all screen and notification settings but to no avail.

Unfortunately, the phone cannot be updated to the latest version of Android

Can you please help me

Thanks in advance

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• 

  Fabrice BELLONCLE

  • 23 juin 2023 05:56

  Hello M.Pasquetto,

  Our R&D team is checking your issue. We will keep you informed.

  Best regards,

  Fabrice.

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  Fabrice BELLONCLE

  • 28 juin 2023 08:23

  Hello M.Pasquetto,

  A fix for the issue you found will be included in the next Rainbow application for Android planned for mid-july.

  Best regards,

  Fabrice.

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