Rainbow Hub - Pick up groups

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Gary LUKE

• 24 août 2023 10:28

Hi

when will Hub have pick up groups? we have two complaints that their is no pickup feature. To supervise with a key is not an option as it uses a key and needs one for each set that needs to be picked up. Also the dial string that does this supervision can only pick up if you know the extn number so again not suitable.

This is a basic feature so am surprised it isnt availble

regards

1

• Commentaire officiel

  

  Baptiste CANDELIER

  • 27 juin 2025 08:46

  Hello Gary,

  The "Feature Suggestions" section in the community platform is a great place to share your ideas and wishes for app improvements or new features. These contributions help our Product team gather valuable input and explore ways to enhance the app for everyone.
  However, if you need a feature that significantly impacts your business, we recommend reaching out directly to your ALE Channel Sales Manager (CSM). They will collaborate with the Product team to evaluate the request and discuss how it might be integrated into the development roadmap.

  Regards,
  Baptiste
  Rainbow Customer Care Team

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  Ajith GOVINDARAJU

  • 6 septembre 2023 23:00

  Hi Luke,

  yes you are right. Pickup group is a feature currently supported with OXE. Currently not implemented in Rainbow hub.

  I hope it will be developed in future releases. If it is going to be implemented there will be a official announcement in or Rainbow support site.

  Thank you.

  Regards

  Ajith (Rainbow support team) 

   

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  Stefan DEBRODT

  • 29 septembre 2023 06:57

  Hello Rainbow team,

  i fully agree with the post of Gary, with the latest version, Rainbow runs very stable and is largely a complete replacement for a desktop phone, only call pickup is missing!

  So, rainbow team please put the pickup  group on your agenda!

  Regards

  Stefan 

   

   

   

   

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  Gary LUKE

  • 23 janvier 2024 09:29

  Hi ALE, because of this feature missing the customer has cancelled, after 6 months their RBH and has gone to a 3CX system.

  a 120 user customer, lost to ALE forwever. Please take these things seriously 

  Sureley ALE should thae this seriously, there seems to be a very lax attitude to resseller and the customers.

  A really poor attitude regarding adding features, not just this one but others

  Looking at other requests it looks like most are ignored, i hope i am wrong

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  Paul WIJNANTS

  • 26 juin 2025 10:22

  I fully agree.
  ALE is way too easy on disgarding standard features , like call pickup.
  In more than just a few cases an absloute NO GO for potential and decades long customers.
  PLEASE implement Call Pickup !

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  Mustafa AYDINALP

  • 27 juin 2025 05:15

  call pickup is a generic PBX feature and it should be in rainbow hub,

  please implement it asap

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  Gary LUKE

  • 2 septembre 2025 12:07

  Hi ALE, will you respond to this please?

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